Contact Center Representative, Bilingual, Overnight

🔥 0 minutes ago

🏖️ New Jersey, South Carolina – Remote

🏖️ New Jersey – Remote 🌴 South Carolina – Remote

💵 $24 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

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TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Servicing the needs of TD Wealth, Mass Affluent or High Net Worth customer segments • Handling complex customer service issues, product expertise and technical support • Engaging in online customer chats, digital media alongside proactively identifying cross-selling opportunities • Identifying opportunities for products and/or services and providing tailored recommendations while providing exceptional Customer Experience • Developing and deepening new and existing relationships while focusing on first call resolution • Delivering a high touch customer experience for this customer segment ensuring TD can deepen the relationship

🎯 Requirements

• Bachelor's degree or equivalent work experience • 4+ years customer service, sales, or related experience in financial industry • Proven ability to interact with high valued customers • Proven Sales or Referral banking experience • Excellent Communication skills, both verbal and written • Proficiency in standard corporate productivity tools (MS Office suite of products, internet navigation, CRM applications) • Ability to deliver superior customer service that requires accuracy, attention to detail, collaboration, and multi-tasking in a fast paced and changing contact center work environment • Self-Starter with strong attention to detail, organizational skills, problem solving, ability to multi-task with strong time management skills • Must be able to adhere to schedule which may include evenings and weekends • Must be able to effectively support customers using designated primary language (Spanish and/or English) in assigned queue

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO) • Banking benefits and discounts • Career development and training opportunities