Contact Center Representative – Credit Card

🔥 1 hour ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $22 - $27 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Promotes strong and lasting Customer relationships by providing quality customer service and sales • Achieves a high level of success by understanding customer needs and identifying opportunities to grow the business • Creates an exceptional Customer experience supporting customers with inbound phone, written, chat or other inquiries • Displays a positive and professional tone, understanding the customer's needs, and providing solutions at first point of contact • Completes a broad range of financial transactions with accuracy and efficiency • Follows all bank policies and procedures reducing risk to our customers and the business • Participates fully as a collaborative member of the team, contributing and supporting a positive, diverse, and inclusive work environment • Participates in personal performance management and ongoing development activities, including cross training as necessary

🎯 Requirements

• High School Diploma or GED • 1+ years of related customer service experience; or equivalent work experience to include 1+ years prior experience in Retail, banking, or contact center experience preferred • Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays • Must have PC skills with the ability to use/learn current technology and software applications related to position • Experience handling confidential information required • Must be able to effectively support customers using designated primary language (Spanish and/or English) in assigned queue • Bilingual (Spanish) contact center representatives must be able to take phone calls, answer customer inquiries, translate documents and other transactions as necessary in both English and Spanish.

🏖️ Benefits

• health and well-being benefits • savings and retirement programs • paid time off (including Vacation PTO, Flex PTO, and Holiday PTO) • banking benefits and discounts • career development and reward and recognition