Mortgage Telesales Loan Officer

🔥 2 hours ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $24 - $36 / hour

⏰ Full Time

🟢 Junior

☎️ Telesales

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

🛡️ Insurance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Consult with current and prospective customers about current and future lending needs • Handle inbound and outbound phone calls to gather financial information and objectives • Provide advice and deliver a Legendary Customer Experience • Assess customer information and recommend appropriate financial products and services • Explain product value and benefits and close sales • Build and maintain customer relationships through ongoing communication • Handle and escalate customer problems when necessary • Maintain expert knowledge of TD products, services, competitive offers, and economic trends • Evaluate TD mortgage and home-equity loan options and recommend suitable products • Review and communicate residential mortgage terms, underwriting decisions, offers, and counter-offers • Make outbound calls to leads from multiple channels, marketing lists, and campaigns • Resolve customer issues at first point of contact • Perform due diligence to ensure transaction accuracy • Use and maintain customer relationship management tools such as Salesforce • Support outbound dialing, digital engagement, and pipeline management • Sell and originate residential mortgage loans • Meet or exceed individual sales, conversion, pull-through, and other performance targets • Communicate throughout the entire loan process • Adhere to credit, compliance, audit, average-handle-time, adherence, and non-phone activity requirements • Identify referral opportunities to other lines of business • Comply with bank and industry codes of conduct and regulations

🎯 Requirements

• High School diploma or equivalent experience required • 1+ years of related experience required • Demonstrated sales ability, including knowledge of TD Bank’s products and services • Excellent organizational, interpersonal, and verbal communication skills required • Ability to work in a fast-paced, challenging work environment • High degree of judgment during service interactions • Excellent problem-solving and time-management skills • Ability to work independently and collaboratively • Highly developed customer service skills • Sound knowledge of mortgage and consumer lending products, policies, and procedures • Knowledge of basic automated underwriting systems • Knowledge of mortgage laws and regulations, including HMDA, SAFE, RESPA, and TILA • Knowledge of state and federal agency mortgage loan guidelines and regulations • Organized, detail-oriented, flexible, and adaptable to changing priorities • Ability to maintain confidentiality of sensitive information • Strong product and sales knowledge across banking and lending products and services • Ability to use current and learn new technology applications • Must maintain an active FHA Certification and NMLS licensing • Must be eligible for registration as a registered mortgage loan originator with the NMLS • Must be eligible for employment with a covered financial institution under Regulation Z and SAFE Act standards • Satisfactory criminal background check and credit report check • Statements/certification regarding administrative, civil, and/or criminal findings as required by federal law • Occasional domestic travel; no international travel

🏖️ Benefits

• Base salary and variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards • Health and well-being benefits • Savings and retirement programs • Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO • Banking benefits and discounts • Career development • Reward and recognition • Regular career, development, and performance conversations • Online learning platform • Mentoring programs • Training and onboarding sessions • Domestic travel opportunities