Customer Experience Technology, Engineering & Product Professionals

Job not on LinkedIn

🔥 4 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TDS Global Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

💼 Consulting

🎯 Recruiter

🤝 B2B

Consulting • Recruitment • B2B

TDS Global Solutions is a global outsourcing and consulting firm (founded 1991) specializing in contact center and BPO solutions, executive recruitment, vendor management, M&A advisory, training, and management consulting for companies across industries. The firm connects clients with nearshore, offshore and domestic contact center partners, provides language and contact-center assessments, places senior executives, supports vendor selection and vendor management, and advises on contact-center M&A and operational improvements. TDS highlights: 750+ clients served, 1,000+ executive placements, 15M+ contact center agents tested, and operations across the Americas, Europe, Africa, and Asia-Pacific. Key services include call center outsourcing (inbound/outbound, email, chat, social media, technical support), back-office outsourcing (mortgage, dental billing, accounting), HR/BPO and recruitment services, process automation and AI consulting, and training/learning & development.

📋 Description

• Partner with respected Customer Experience (CX), Contact Center, and Business Process Outsourcing (BPO) organizations. • Identify exceptional Technology, Engineering, and Product professionals. • Support client engagements and build relationships with professionals. • Collaborate with professionals in various domains like Software Engineering and Product Management. • Connect candidates with confidential opportunities based on client needs. • Maintain a focus on digital innovation and operational excellence. • Set goals to build long-term relationships and meaningful impact for professionals and organizations.

🎯 Requirements

• Recent Technology, Engineering, or Product experience working directly for a Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) organization is required. • Experience in Software Engineering, Product Management, Cloud Engineering, Solutions Architecture, Technology Delivery, AI & Automation, or related technical disciplines. • Experience designing, implementing, or supporting enterprise technology solutions. • Strong problem-solving, analytical, and collaboration skills. • Experience working with cross-functional business and technology teams. • Authorized to work in the United States. • **Who We're Looking For**We are seeking experienced Technology, Engineering, and Product professionals who have worked directly for Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) service providers. • Ideal candidates have experience supporting one or more of the following areas: • Contact Center Technology • Customer Experience Platforms • Product Management • Software Engineering • Platform Engineering • Cloud Technologies • AI & Automation • Digital Transformation • Omnichannel Customer Experience • Workforce Optimization Technologies • CRM Platforms • Conversational AI • Data Engineering • Analytics Platforms • Enterprise Integrations • Experience supporting enterprise customer experience organizations, global delivery models, or technology platforms serving contact center operations is highly valued.