Director, Customer Program Management – Digital Data Networks

🕒 September 25

🇺🇸 United States – Remote

💵 $168.7k - $279.2k / year

⏰ Full Time

🔴 Lead

📋 Program Manager

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👻 Ghost score 15%

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• Open for 46 days.
• Jobs at this company usually fill in 363 days.

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TE Connectivity

WebsiteLinkedInAll Job Openings

10,000+ employees

🚘 Automotive

🏥 Healthcare

📦 Logistics

💰 Post-IPO Debt on 2023-01

Automotive • Healthcare • Logistics

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With customers in over 140 countries across 20 industries, you can touch billions of lives and ignite a transformative spark through your work.

📋 Description

• Lead the Customer Program Management function across assigned customers and market segments • Lead, coach, and develop the Customer Program Management team • Define CPM roles, operating standards, engagement models, tools, communication cadences, and escalation processes • Build winning customer strategies with Sales, Product Management, Engineering, and Operations leadership • Align CPM resources to the highest-value customers, programs, and strategic opportunities • Serve as a senior escalation and alignment point for strategic customers and major customer programs • Translate customer roadmaps, technical requirements, commercial objectives, and operational commitments into executable plans • Support executive customer engagements, business reviews, design-in strategies, and major program negotiations • Establish governance models including dashboards, review cadences, decision forums, executive reporting, and escalation protocols • Drive alignment across Sales, Product Management, Engineering, Operations, Manufacturing, Quality, Supply Chain, Finance, Pricing, Demand Planning, and Customer Care • Track customer schedules, internal deliverables, program risks, recovery plans, and key decision points • Monitor readiness across commercial, technical, operational, quality, manufacturing, and supply chain functions • Identify systemic barriers and lead escalations to resolve issues before they affect customer commitments or business outcomes • Drive program reviews, action tracking, lessons learned, and continuous improvement • Develop and monitor metrics for customer program performance, CPM effectiveness, execution health, and business impact • Assess revenue, margin, delivery, quality, capacity, and customer satisfaction implications of major programs • Standardize best practices and continuously improve processes, tools, and operating mechanisms

🎯 Requirements

• Bachelor's degree required, preferably in Engineering, Business, Operations, Supply Chain, or a related technical or commercial discipline • 15+ years of progressive leadership experience in customer-facing, cross-functional, and growth-oriented environments • Experience in customer program management, strategic account leadership, commercial leadership, sales, product management, business development, engineering, technical program management, manufacturing, operations, supply chain, or related disciplines • Demonstrated success managing strategic customer relationships and executive-level customer engagement • Experience leading program management teams, customer-facing organizations, or complex cross-functional initiatives • Proven ability to drive major product development, design-in activities, launches, ramps, and customer execution programs • Strong executive communication, organizational storytelling, and leadership reporting capabilities • Solid commercial and financial acumen, including experience evaluating revenue, margin, pricing, capacity, and customer impacts • Strong understanding of manufacturing, operations, supply chain, quality, and technical execution fundamentals • Executive presence and the ability to establish credibility with customers and senior leaders • Proven ability to create strategy, drive alignment, and deliver results • Strong people leadership, coaching, and talent development capabilities • Ability to influence and lead across functions without direct authority • Exceptional interpersonal, collaboration, and conflict-resolution skills • Advanced communication, presentation, and business storytelling abilities • Technical curiosity and the ability to engage credibly in technical and operational discussions • Demonstrated expertise in program governance, risk management, and escalation management • Highly organized with the ability to manage multiple high-priority initiatives in a fast-paced environment • Experience building scalable processes, dashboards, and operating mechanisms that improve organizational effectiveness, speed, and accountability • MBA or advanced degree preferred • Connector industry experience is a plus • Familiarity with data center, AI, compute, networking, and storage applications is a plus

🏖️ Benefits

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

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