Head of Product Success – North America, GTM

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $215k - $235k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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Teamworks

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $235M Series F - Teamworks on 2025-06

Consulting • Healthcare • Logistics

Teamworks is a SaaS "Operating System for Sports" that unifies communication, roster and personnel management, scheduling, performance, coaching, compliance, inventory, nutrition, and other operations for professional, collegiate, Olympic/NGB, and military/tactical teams. The platform centralizes workflows, file sharing, automated processes, and AI-driven analytics (Teamworks Intelligence) to inform talent acquisition, roster construction, athlete evaluation, and game strategy. Teamworks serves thousands of teams and hundreds of collegiate departments and professional organizations worldwide, helping organizations coordinate staff and athletes, streamline operations, and improve performance.

📋 Description

• Define and own the strategic standard for the Product Success Manager role, including competencies, career path, and performance expectations • Own customer onboarding and value delivery, enabling customers to extract value quickly and consistently • Own product health/pulse strategy, framework, ownership model, and cadence • Own product usage analytics strategy and consolidate usage data into a single source of truth • Own Net New ARR/GRR outcomes for North America Sport • Partner with Customer Success and Sales leaders across Collegiate, Pro, and Enterprise markets • Build the talent bench by coaching Product Success Managers into future leaders • Establish a data-driven, accountable operating culture • Serve as the Product Success voice in cross-functional planning with Product and Product Marketing • Prepare the organization for feature rollouts and enhancements • Lead 5–7 leaders within a broader Product Success organization of 80+ people across North America • Partner with Product, Customer Success, and Sales to drive adoption, NPS, cross-sell, and expansion • Report to the SVP and GM for North America

🎯 Requirements

• 10+ years in a SaaS GTM leadership capacity • 5+ years leading a post-sale customer success function with direct accountability for retention and expansion revenue outcomes • Experience operating at scale within a $100M+ revenue organization • Exposure to executive-level reporting and forecasting • Track record of building or maturing a data-driven operating model for account health and team performance • Ability to influence peer executives and align cross-functional priorities without direct authority • Comfort operating in a remote-first leadership role with monthly travel • Experience building and scaling a product health/pulse process from the ground up • Experience partnering directly with Product and Product Marketing at the leadership level • Revenue ownership through quota, upsell, or cross-sell accountability • Understanding of the sports market is advantageous • Legal right to work in the indicated location without employer sponsorship now or in the future

🏖️ Benefits

• Equity • Bonus • Remote-first work arrangement • Monthly travel • Career advancement opportunities • Reasonable accommodations for candidates with disabilities