Technical Applications Scientist

Job not on LinkedIn

🔥 1 hour ago

🦌 Connecticut, New Jersey, +4 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote

💵 $84k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Tecan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

Tecan is a pioneer and global leader in laboratory automation, dedicated to improving people’s lives and health by empowering customers to scale healthcare innovation from life sciences to clinical applications. The company specializes in developing and manufacturing OEM instruments, components, and medical devices that are distributed by partner companies. With a diverse and inclusive team, Tecan fosters an environment for innovation and growth.

📋 Description

• Provide first-line applications support across the Nanopore sequencing workflow via email, phone, live chat and Zoom, primarily for post-sales customers • Troubleshoot technical and application-related queries and deliver effective solutions • Support experimental design, workflow implementation, validation and data analysis • Escalate issues to specialist teams such as bioinformatics when appropriate • Prioritize and manage multiple open cases and escalate complex technical issues to ensure timely resolution and customer satisfaction • Collaborate with internal technical, commercial and product teams to deliver an exceptional customer experience • Provide ad hoc pre-sales support on complex accounts • Document customer interactions and technical information in CRM systems • Build relationships with scientists and researchers as a trusted technical partner • Support field teams with first-line troubleshooting for strategic accounts, including workflow failures, unexpected sequencing outputs and tool misconfigurations • Participate in conferences, regional team meetings and hands-on training sessions, including occasional training at the London headquarters

🎯 Requirements

• BSc degree (or equivalent experience) in Molecular Biology, Genetics, Life Sciences, or a related scientific discipline • Strong foundation in molecular biology, genetics and life sciences • Next-generation sequencing (NGS) experience is preferred • Bioinformatics experience is a plus • Ability to communicate technical concepts clearly and confidently over video and live chat • Proactive, coachable approach to problem-solving and troubleshooting • Willingness to learn new platforms and take feedback • Excellent organizational skills and ability to manage multiple priorities • Customer-facing or technical support experience is preferred • Spanish fluency is a plus • Willingness to travel up to 20%, including occasional international travel • Valid passport required • Must be authorized to work in the U.S. without current or future sponsorship

🏖️ Benefits

• Annual bonus eligibility for certain roles • Stock eligibility for certain roles • Healthcare benefits for US employees • Company 401(k) plan and company match • Short-term disability coverage • Long-term disability coverage • Basic life insurance • Commuter benefits • Reasonable accommodation for employees with disabilities

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