Senior Director, Business Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $190k - $225k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

🦅 H1B Visa Sponsor

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Tegria

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

Tegria is a global healthcare consulting and services company that partners with provider and payer organizations to advance care, improve performance, and tackle the biggest challenges in healthcare. They offer a range of services including patient access optimization, data analytics, cloud solutions, and revenue cycle transformation to create value and enhance healthcare delivery. Tegria focuses on streamlining operations, fostering innovation, and leveraging technology to maximize performance and improve patient experiences.

📋 Description

• Set direction for Tegria’s global business operations function and execute an operational roadmap aligned with business priorities, growth plans, financial objectives, and delivery needs • Advise the Chief Strategy Officer and executive leaders using performance, capacity, and demand information • Own and evolve the global operating model connecting sales pipeline, demand forecasting, capacity planning, resource deployment, engagement operations, and performance reporting • Standardize processes and governance while accommodating regional, service-line, and client requirements • Lead operational integration of acquired businesses • Own the global resource-management function, including demand and capacity planning, staffing coordination, bench management, roll-offs, extensions, and pipeline-to-assignment processes • Establish utilization targets and remain accountable for utilization improvement plans and resource-management team performance • Review consultant capacity against project demand, SPT&E opportunities, and staffing PBC opportunities • Ensure benched consultants have actionable plans and are positioned for relevant client opportunities • Evaluate internal capacity before external hiring or subcontracting • Partner with Finance on revenue and capacity forecasting, engagement margin analysis, and resource-decision implications • Support deal and statement-of-work reviews to validate staffing feasibility • Define and monitor operational measures including utilization, bench duration, time to staff, placement outcomes, backlog, forecast accuracy, and time-entry compliance • Translate operational data into executive insights, risks, and recommended actions • Lead, coach, and develop Business Operations professionals • Delegate execution, remove barriers, hold owners accountable, and manage performance, development, succession, and personnel actions • Improve workflows, integrations, and data definitions across CRM, PSA, HRIS, recruiting, and finance systems • Evaluate analytics, automation, and AI-enabled capabilities for resource matching and forecasting • Connect capacity and demand to hiring, internal mobility, redeployment, upskilling, and reskilling • Perform other generally related duties as assigned

🎯 Requirements

• Bachelor’s degree in business, operations, finance, information systems, or another relevant field, or an equivalent combination of education and experience • PMP, Lean Six Sigma, or a related professional certification preferred • Typically 12 or more years of progressive experience in business operations, delivery operations, or resource management • At least five years in leadership roles • Equivalent depth and scope of experience may be considered • Experience leading operations and resource management in consulting, professional services, healthcare technology, IT services, or a similarly complex environment • Healthcare IT consulting experience preferred • Experience owning resource-management and utilization improvement efforts, including demand forecasting, capacity planning, consultant deployment, and bench management • Experience formally leading and developing operational professionals and advising executives on operational priorities and resource decisions • Experience leading across regions or global teams • Onshore, nearshore, or offshore delivery model and acquisition integration experience preferred • Strong understanding of professional-services economics, resource management, and demand and capacity planning • Knowledge of CRM, PSA, workforce, and analytics platforms such as Salesforce, Kantata, Certinia, Workday, and Power BI • Ability to lead and develop a team and communicate complex operational issues clearly to executives and business leaders • Ability to work independently on highly complex matters with extensive latitude for judgment while maintaining alignment with enterprise goals • Reliable internet access with sufficient speed to perform the job satisfactorily • Secure, private remote office space • W2 project-based consultants must provide a computing device adhering to industry standards and security best practices

🏖️ Benefits

• Multiple health and dental plans with nationally recognized networks • Vision benefits • Total wellness program • Employee assistance program for you and your family • Retirement savings plans • Company-paid disability and life insurance • Pre-tax savings opportunities (HSA and/or FSA) • Professional development offerings • Opportunities for remote work • Generous paid-time-off program • Flexible time away for vacation, illness, or life events • Schedule flexibility