Bilingual Customer Service Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $19 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Answer inbound customer calls and online chat inquiries • Assist customers with account creation and password resets • Help customers upload documents and navigate online portals • Answer questions regarding healthcare coverage and eligibility • Troubleshoot customer issues and provide timely resolutions • Document customer interactions and maintain accurate records • Follow established policies, procedures, and compliance guidelines • Deliver a professional and empathetic customer experience • Support customers during a high-volume enrollment season

🎯 Requirements

• Fluent in both English and Spanish • Customer service experience • Experience handling inbound calls • Strong computer skills and ability to navigate multiple systems • Excellent communication and problem-solving abilities • Ability to work independently in a remote environment • Quiet, professional home workspace with reliable internet • Positive and professional attitude • Strong listening and de-escalation skills • Ability to learn new systems quickly • Customer-first mindset • Ability to adapt to changing processes and priorities • Must have open availability between 7:45 AM and 10:00 PM local time

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)