Customer Service Representative, 40-60 Calls Per Day

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $20 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Handle inbound customer calls regarding disability, life, and leave claims • Provide accurate claim information and status updates • Gather and document claim-related information from customers and third parties • Enter detailed and accurate notes into claim systems while speaking with customers • Process claim documentation and correspondence • Issue claim acknowledgment communications • Meet productivity, quality, and customer service goals • Deliver professional, empathetic customer service during every interaction • Support multiple product lines, including disability, leave, life, and related benefits

🎯 Requirements

• 2+ years of customer service experience • Call center, insurance, healthcare, banking, or financial services experience preferred • Strong communication and problem-solving skills • Ability to multitask while navigating multiple systems • Strong attention to detail and data entry capabilities • Microsoft Office proficiency • High School Diploma or GED required • Bachelor's degree may be considered in lieu of experience • Bilingual candidates are encouraged to apply • Ability to work one of the listed shifts in EST • Ability to handle approximately 40–60 inbound calls per day

🏖️ Benefits

• 100% Remote Work Environment • Contract-to-Hire Opportunity • Comprehensive Training Program • Career Growth Into Claims, Underwriting, Operations & Leadership • Stable Financial Services Organization • Supportive Team-Oriented Culture • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)