Engagement Manager, Data Center Experience

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $80k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Manage one or more engagements or engagement teams • Manage customer expectations through regular check-ins and timely updates on engagement progress • Ensure service delivery and alignment with client success criteria • Quantify business benefits of engagement outcomes throughout the engagement lifecycle • Oversee engagements to ensure objectives are met, delivered on time, within budget, and compliant with internal requirements • Manage engagement budgeting, forecasting, and profitability • Allocate and optimize resources across engagements • Identify and mitigate engagement risks • Build and maintain client stakeholder relationships • Provide updates to internal and external stakeholders • Prepare and present performance reports to senior management and clients • Lead engagement teams, mentor junior resources, and foster collaboration • Drive client satisfaction and retention • Identify upselling and cross-selling opportunities with sales and practice partners • May require travel several times per year

🎯 Requirements

• Bachelors Degree or equivalent experience • Minimum of 3 years of experience in project management • Excellent oral and written communication skills (English language) • Analysis and problem-solving skills • Time management and organizational skills • People management skills • Experience in project management fundamentals or as an acting Scrum Master • Exposure to professional services agreements, including the change management process • Exposure to IT Managed Services, project management classes, and other IT certifications • Demonstrated project risk analysis and mitigation skills • Experience in the IT Professional Services industry (preferred) • PMP and/or IAOP (Outsourcing Professional) & Scrum Master certification (preferred) • Exposure to Agile methodologies: Scrum, Kanban, SAFe, XP

🏖️ Benefits

• Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) • Fully remote position

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