Help Desk Technician

🔥 6 minutes ago

🌲 Oregon, Washington – Remote

🌲 Oregon – Remote ☕ Washington – Remote

💵 $20 - $24 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Provide Tier 1 service desk support by managing and resolving submitted tickets • Handle soft phone calls, including inbound and outbound outreach to end users to troubleshoot issues and provide updates • Support users during migration from Citrix to Island Enterprise Browser through troubleshooting and guidance • Document issues, resolutions, and follow-up actions in the ticketing system • Escalate complex or unresolved issues while maintaining ownership and end-user communication • Deliver customer service by listening to concerns and explaining solutions • Participate in ongoing learning related to Island Enterprise Browser and other supported applications

🎯 Requirements

• Strong preference to sit in either Oregon or Washington • Previous service desk experience providing technical support in a professional environment • Demonstrated ability to manage and resolve tickets efficiently while maintaining high-quality customer service • Strong customer service skills, including clear communication, active listening, and a user-focused mindset • Experience working within healthcare systems or supporting healthcare users (nice to have) • Experience with Island Enterprise Browser (nice to have) • Familiarity with Citrix environments and basic troubleshooting concepts

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital coverage • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions • Voluntary Life & AD&D insurance for the employee and dependents • Short- and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)