Sales Support Representative

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $18 - $20 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Process customer purchase orders, maintenance agreements, warranties, and service contracts from start to finish • Manage billing and invoicing for service contracts, professional services, software assurance, and time-and-material service calls • Enter and maintain accurate order, billing, customer, and service information within ERP and service platforms • Prepare renewal quotes and process contract renewals • Maintain accurate customer account information and install-base records • Respond to customer questions by phone and email regarding contracts, billing, renewals, and account updates • Conduct occasional outbound follow-up with existing customers regarding expired or upcoming service agreements; no cold calling required • Assist with billing discrepancies and credit disputes • Coordinate internally to support service work orders and technician dispatch • Support Account Managers and other internal teams with administrative and account-related requests • Use Excel to maintain trackers, perform reconciliations, analyze information, and support reporting • Maintain a high level of accuracy when processing purchase orders, invoices, contracts, and customer information • Attend initial onsite training, occasional onsite refresher training, quarterly meetings, and office events as required

🎯 Requirements

• 3-5 years of professional business experience in sales support, order processing, billing, customer service, account management, or a related area • Previous experience working in a B2B environment strongly preferred • Hands-on experience entering and processing orders, invoices, or account information within an ERP or CRM system • Experience with Microsoft Dynamics AX/D365, Salesforce, ServiceNext, or similar platforms preferred • Strong Microsoft Excel skills, including formulas, lookups, pivot tables, trackers, reconciliations, or reporting • Strong attention to detail, particularly when working with invoices, purchase orders, contracts, and data entry • Professional written and verbal communication skills • Comfortable communicating with customers by both email and phone • Ability to manage multiple systems and applications throughout the workday • Comfortable working independently in a remote environment while collaborating with a larger team • Candidates should live within approximately 45-60 minutes of Rochester, NY • College degree preferred, but not required

🏖️ Benefits

• Company equipment will be provided • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) • Fully remote day-to-day work after initial training • Consistent Monday-Friday daytime schedule • Gain experience working with ERP, CRM, billing, order management, and service platforms • Opportunity to build experience in sales operations, account management, and order-to-billing processes

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