Senior Customer Service Representative

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $20 / hour

⏳ Contract/Temporary

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Conduct outbound outreach via phone, text, and email to assist patients with scheduling appointments. • Educate patients on referral processes, next steps, and available resources. • Provide compassionate and culturally responsive support to improve patient engagement and reduce no-shows. • Identify and resolve barriers to care as a patient advocate. • Manage and prioritize referral requests to meet service level agreements (SLAs). • Communicate with specialty providers and healthcare partners regarding referral status. • Track referrals through completion and ensure successful referral loop closure. • Escalate issues or delays to support timely patient access to care. • Document patient interactions accurately in EMR and CRM systems. • Maintain detailed, audit-ready records using standardized documentation practices. • Follow HIPAA guidelines and privacy regulations. • Ensure data accuracy and completeness across multiple systems. • Manage personal work queues and dashboards to meet productivity goals. • Monitor referral volumes and proactively address outstanding tasks. • Adhere to quality assurance standards and internal workflows. • Support continuous improvement initiatives and operational best practices.

🎯 Requirements

• High school diploma or equivalent required. • Minimum of 2-3 years of healthcare administrative, patient support, medical office, care coordination, or related experience. • Strong customer service and communication skills. • Proficiency with Microsoft Office applications. • Experience handling administrative and clerical responsibilities. • Ability to multitask and manage competing priorities in a remote environment. • Strong attention to detail and organizational skills. • Preferred: Healthcare call center experience. • Preferred: Patient scheduling and referral management. • Preferred: Experience working within EMR/EHR systems. • Preferred: Knowledge of HIPAA compliance and healthcare documentation requirements.

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)