Senior Implementation Manager

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TEKsystems

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Lead end-to-end implementation execution for enterprise-level customers, ensuring alignment with customer goals and timelines (stakeholder mapping, milestone design, risk mitigation, resourcing) • Understand our platform and product capabilities to effectively communicate the value to end users and senior management • Serve as the single point of accountability for launch deliverables and cross-functional execution • Facilitate technical and non-technical meetings with customers, internal teams, and third parties • Anticipate and manage risks, dependencies, and escalations; course-correct proactively • Drive internal alignment, status reporting, and resource planning across functions • Own launch success metrics (timeliness, user adoption, quality, retention handoff) • Document process templates, playbooks, and continuous improvement insights post-launch • Train and mentor junior implementation or onboarding team members (if applicable)

🎯 Requirements

• 3-7+ years in enterprise software implementation, onboarding, or professional services in SaaS • Proven track record managing complex, multi-stakeholder launches, strong project/program management fundamentals in enterprise environments • Led implementation of new workflows and successfully drove adoption across thousands of end-users • Excellent written and verbal communication across technical and non-technical audiences • Strong project management skills — planning, dependencies, risk mitigation • Comfortable working ambiguously, making decisions, and driving alignment • Experience with tools like Jira, Asana, or Smartsheet; and familiarity with APIs, integrations, or data pipelines

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

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