Supervisor, Coaching Services

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $85k - $92k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

Healthcare • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Manage a team of coaches • Provide day-to-day support for essential team duties • Support scheduling, shift coverage, training, support, and quality monitoring for existing products • Contribute to best practices for current and future product-specific processes • Solicit and consolidate team input • Co-lead regularly scheduled team meetings with the Manager • Participate in cross-functional projects and meetings • Continue scheduled shifts to support members and coaches • Mentor, support, train, and onboard new and existing team members • Provide input on team training and professional development needs • Gather and escalate team feedback • Assist with recruitment and interviews as needed • Maintain training records and the internal certification process • Develop and apply Quality Monitoring processes • Ensure operational coverage for products, including on-call or weekend coverage as needed

🎯 Requirements

• Bachelor’s Degree • Relevant underlying health or coach credentials for supporting members, coaches and products • Previous experience working on products direct reports are serving is desired • Responsibility for professional development and continuing education • Excellent written and verbal communication skills • Ability to communicate with internal and external team members according to the Teladoc culture • Ability to attend meetings online and/or in person if required • Exceptional time management and organizational skills • Comfortable with mobile and remote technology and MS Word, Excel, PowerPoint, Outlook, Zoom, Webex, and Google Docs • Compliance with Federal, State, and local regulations pertaining to training, FDA Quality System Regulation (cGMP), ISO 13485, Canadian Medical Device Regulation (CMDR), IVDD, MDD, and HIPAA • Ability to support operational coverage that may include on-call or weekend coverage • Currently authorized to work in the United States without visa sponsorship now or in the future • NBC-HWC credential/certification is preferred

🏖️ Benefits

• Performance bonus • Flexible Vacation Policy • 80 hours of Paid Sick, Safe, and Caregiver Leave annually • Benefits program for employees and families, subject to eligibility requirements • Professional development and continuing education opportunities • Inclusive workplace and career growth opportunities