Customer Service Specialist

Job not on LinkedIn

🔥 1 hour ago

🐊 Florida, Texas – Remote

🐊 Florida – Remote 🤠 Texas – Remote

💵 17 - 18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. • Handle and carefully respond to all customer inquiries • Provide excellent customer service through active listening • Work with confidential customer information and treat it sensitively • Aim to resolve issues on the first call by being proactive • Appropriately communicate with customers • Calmly attempt to resolve and de-escalate any issues • Escalate interactions when necessary and appropriate • Track all call related information for auditing and reporting purposes • Provide feedback on call issues • Upsell if required

🎯 Requirements

• Must be located in FL, IN or TX • Must meet state and federal requirements to obtain Insurance license • High School Diploma or equivalent. • Minimum of 6 months of customer service experience. • Must be 18 years of age or older. • Ability to type at least 25 words per minute. • Comfortable with desktop computer systems and have general knowledge of Windows-based systems. • Customer service and/or sales experience preferred. • College degree preferred but not required.

🏖️ Benefits

• comprehensive health benefits, which may include medical, vision, and dental. • mental health and well-being resources, including Employment Assistance Programs. • health and personal time off (HPT). • leave programs as eligible. • competitive 401(K) plans. • life insurance. • supplemental medical coverage. • critical care insurance. • pet insurance. • FSA plans. • retailer discounts.