ServiceNow AI Developer – IT/OT SecOps, Now Assist, VR, SIR, TI, SPC

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🕒 December 1, 2025

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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Templar Shield

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🔒 Cybersecurity

📋 Compliance

⚡ Energy

Cybersecurity • Compliance • Energy

Templar Shield is a premier cybersecurity, privacy, risk, and compliance technology professional services firm. They specialize in helping businesses navigate complex regulatory landscapes and improve their risk management processes through advisory services, technology enablement, and managed solutions. Their expertise spans government, energy, utilities, and private sector industries, providing tailored approaches to identity management, third-party risk, cybersecurity, and data privacy solutions.

📋 Description

• The ServiceNow Agentic AI Developer (SecOps) designs, builds, and deploys AI-driven automations across the ServiceNow SecOps suite: Security Incident Response (SIR) Vulnerability Response (VR) Threat Intelligence (TI) Security Posture Control (SPC) OT Security Incident Response & Risk Workflows • You will create agentic workflows that perform intelligent triage, automated enrichment, natural-language incident summarization, dynamic remediation guidance, and AI-driven correlation across IT and OT environments. • This is a hands-on development role involving scripting, prompt engineering, orchestration logic, integration development, and security domain knowledge. • Build Now Assist experiences for SecOps modules—AI-generated incident summaries, enrichment narratives, vulnerability prioritization recommendations, remediation instructions, and posture evaluation. • Implement multi-agent patterns: - Retrieval agents for evidence collection - Orchestration agents for triage and decision routing - Evaluator agents for accuracy, quality, and confidence checks - Task agents for automated assignments and follow-through. • Configure LLM-backed prompts, guardrails, vector search logic, and agent coordination. • Customize and extend SIR, VR, TI, and SPC to support advanced security workflows. • Build logic for automatic correlations between incidents, vulnerabilities, TI indicators, OT telemetry, and risk conditions. • Create dashboards, workspace UI enhancements, and automated flows for SOC and OT teams. • Build or extend integrations with SIEM, SOAR, EDR/XDR, vulnerability scanners, OT monitoring platforms, asset-discovery tools, and threat-intelligence feeds. • Develop Glide scripts, Script Includes, Flow Designer actions, and IntegrationHub spokes. • Ensure execution speed, reliability, and operational safety of all automations. • Embed auditability, explainability, output-evaluation logic, and human-override patterns. • Document prompts, agent configurations, and decision trees for transparency.

🎯 Requirements

• 3 - 6 years of ServiceNow development experience in SecOps, IRM, or custom apps. • Strong JavaScript development skills (Script Includes, GlideRecord, GlideAjax, business rules, etc.). • Hands-on experience with at least two SecOps modules: SIR, VR, TI, SPC. • Familiarity with Now Assist, LLM APIs, GenAI patterns, vector search, or AI orchestration frameworks. • Experience integrating ServiceNow with security tools such as Splunk, QRadar, Sentinel, CrowdStrike, Tenable, Qualys, Rapid7, Claroty, Nozomi, or other OT security tools. • Ability to design and build workflow automations with Flow Designer and IntegrationHub. • Knowledge of security operations fundamentals—incident response, threat intel, triage, vuln management, MITRE ATT&CK, zero trust, or OT/ICS security. • Preferred / Nice-to-Have • Experience with OT/ICS protocols, SCADA systems, historian logs, or industrial cybersecurity tools. • ServiceNow certifications: CSA, CAD - CIS-SecOps, CIS-SIR, CIS-VR • Understanding of NIST 800-53, NIST 800-82, CIS Controls, NERC CIP, TSA pipeline/aviation, ISO 27001, or ISO 62443. • Experience with machine-learning pipelines, Python, or API-driven data engineering. • Experience building retrieval-augmented generation (RAG) or multi-agent systems.

🏖️ Benefits

• Competitive compensation + performance bonus • Fully remote, flexible work environment • Employer-paid health, dental, vision, and life insurance • 401(k) with company match • Dedicated ServiceNow + cybersecurity + AI training and certification budget • Cutting-edge projects in IT/OT security and autonomous SOC operations • A collaborative team that encourages experimentation and new ideas