Enterprise Account Manager

🕒 Yesterday

🦌 Connecticut, Maine, +3 more states – Remote

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🗽 New York – Remote ⚓ Rhode Island – Remote

💵 $100k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Tempus AI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏥 Healthcare

🧬 Biotechnology

🤖 Artificial Intelligence

Healthcare • Biotechnology • Artificial Intelligence

Tempus AI is an advanced healthcare technology company that specializes in precision medicine through the use of AI and genomic profiling. The company provides innovative solutions across various medical fields, including oncology, cardiology, neurology, and psychiatry. Tempus enables healthcare providers to make informed treatment decisions by integrating real-world data, clinical trial matching, and algorithmic testing to improve patient outcomes and accelerate drug development.

📋 Description

• Manage, monitor, and execute account management within existing institutional client accounts to drive sustainable growth and revenue • Drive user engagement and adoption, workflow revisions, integration build-out, training, operational efficiencies, and clinical efficiencies • Collaborate with institutional clients on voice of customer feedback for the CARE solution's IT and Software Development teams • Collaborate with Marketing on KOLs, clinical research, testimonials, and marketing outreach • Ensure clients have a strong, layered, and trouble-free experience with Ambry products and services • Communicate relevant product updates and new products or services to customers in partnership with ESEs and/or AEs • Establish CARE Steering Committees and monthly and quarterly client business reviews • Drive growth in institutional client revenue, sites, and compliance • Oversee customer adoption, training, and development of best practices • Deliver complex sales offerings and track and measure solution value • Partner with internal colleagues to ensure aligned customer engagement and effective support • Identify upsell and expansion opportunities while exceeding renewal and retention metrics • Liaise proactively with customers, build trust, and maintain rapport • Drive renewals by identifying customer pain points and coordinating internal resolution • Encourage customer advocacy through NPS surveys, reviews, case studies, testimonials, and referrals • Ensure complete post-sale customer success and satisfaction as a trusted advisor and business partner • Lead client governance and build relationships with operational leaders, executives, and C-suite stakeholders

🎯 Requirements

• Proven experience in sales or as a sales support specialist providing solutions based on customer needs • 3–5 years of experience in sales, project management, software sales, or Healthcare IT within health systems, IDNs, and regional laboratory markets • Strong communication, leadership, executive presence, and interpersonal skills • Aptitude for building relationships with professionals at all organizational levels • Excellent organizational and resource management competencies • Health system navigation and strategic agility • Innovation management • Problem-solving and negotiation abilities • BS/BA in business administration, sales, or a relevant field • Must reside within the territory covering PA, NJ, through NY and New England

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • FSA • Paid sick leave • Generous paid time off (PTO) program • 401(k) plan • Disability accommodation support • Equal opportunity employment • Second chance employment consideration