Customer Account Manager

🔥 1 minute ago

🦌 Connecticut, Nevada, +4 more states – Remote

🦌 Connecticut – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote ⛷️ Utah – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 23%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tenna

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏗️ Construction

☁️ SaaS

🔧 Hardware

Construction • SaaS • Hardware

Tenna is an equipment management software and hardware provider purpose-built for construction contractors. It centralizes mixed fleets — heavy equipment, vehicles, tools, attachments, and rentals — into a single platform that combines GPS telematics, BLE, QR and CANbus trackers, AI dash cameras, and mobile apps. Tenna offers asset tracking & management, utilization analytics, preventive maintenance and work orders, parts and mechanic time tracking, scheduling/dispatch, safety and compliance (DVIR/ELD/IFTA), integrations with accounting/ERP and construction software, and telematics-powered asset financials for job costing and internal billing. The solution is marketed to contractors to reduce loss, improve utilization, extend asset life, and increase safety and compliance.

📋 Description

• Actively manage a book of business to minimize churn and drive healthy growth by driving business value • Act as a trusted advisor to assigned accounts, ensuring customers’ business processes and needs are met by the Tenna platform • Consult with customers to uncover unmet needs and identify ways the Tenna platform can better serve them • Help customers drive product adoption and derive value from the solution • Provide strategic and exceptional customer support to assigned accounts • Encourage customers to rely on and incorporate the Tenna platform across their business • Build strategies to drive customer engagement, upsells, and retention • Assess customer data and qualitative insights to improve scaled customer success efforts • Engage customers to gauge renewal likelihood and identify product upsell opportunities • Share best practices for maximizing value from Tenna • Troubleshoot and resolve account issues via phone or in person using diagnostic tools • Diagnose dissatisfaction and build alignment strategies • Solve customer problems with a challenger mindset and develop creative, mutually lucrative solutions • Manage onboarding of assigned enterprise accounts and ensure processes are followed • Deliver customer training and resolve user issues • Train current customers, Sales Personnel, and Business Managers on new functionality and features • Collaborate with the Customer Success Team on customer issues and special projects • Work with Engineering or Technical Support Leads on customer tickets, bugs, and enhancements • Provide user feedback to Sales, Marketing, Product, and Engineering teams

🎯 Requirements

• Bachelor’s degree strongly preferred or equivalent • 7+ years of experience building and driving value for customers via strategic planning, and consultative selling • 7+ years of experience in customer success, software customer service experience is strongly preferred • Experience working within construction technology or within the construction industry is an absolute plus • Expertise with project management software (MS Project, or similar “Gantt Chart,” programs) • Experience working in a technical, production-driven environment • Solid understanding of software development processes and methodologies • Excellent verbal and written communication abilities, particularly with Engineers • Employs a “challenger mindset” when problem-solving • Familiarity with Salesforce and Help Scout is strongly preferred • Self-motivated and adaptable person with a strong service orientation and “do what it takes” attitude • Excellent organizational skills and process driven • Passion for working in a high-growth, entrepreneurial environment, with the ability to demonstrate personal commitment and drive to set and exceed high standards • Candidates must currently reside in or be willing to relocate to Massachusetts, Connecticut, Rhode Island, or New Hampshire.

🏖️ Benefits

• Full-time opportunity • Competitive compensation packages offered • Opportunities for growth and personal development within a highly dynamic team • Robust, low-cost benefit packages offered • Benefit coverage begins the first date of employment • Paid Time Off and Volunteer Time Off offered • Dependent Care offered • 401k match • Employee referral bonuses

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