Regional Manager, Customer Accounts

🔥 2 minutes ago

🏄 California, Oregon, +1 more states – Remote

🏄 California – Remote 🌲 Oregon – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 23%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tenna

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏗️ Construction

☁️ SaaS

🔧 Hardware

Construction • SaaS • Hardware

Tenna is an equipment management software and hardware provider purpose-built for construction contractors. It centralizes mixed fleets — heavy equipment, vehicles, tools, attachments, and rentals — into a single platform that combines GPS telematics, BLE, QR and CANbus trackers, AI dash cameras, and mobile apps. Tenna offers asset tracking & management, utilization analytics, preventive maintenance and work orders, parts and mechanic time tracking, scheduling/dispatch, safety and compliance (DVIR/ELD/IFTA), integrations with accounting/ERP and construction software, and telematics-powered asset financials for job costing and internal billing. The solution is marketed to contractors to reduce loss, improve utilization, extend asset life, and increase safety and compliance.

📋 Description

• Lead and develop a regional team of Customer Account Managers across Enterprise, Mid-Market, and SMB segments • Drive team retention and expansion results, including gross and net revenue retention, logo retention, and renewal performance • Review account health, product adoption, usage trends, support escalations, and renewal risk • Lead customer conversations for key or Enterprise accounts at risk • Maintain visibility into renewals and expansion opportunities and ensure recovery plans are implemented • Partner with Regional Territory Managers, Sales, Professional Services, Product, and Support • Participate in hiring, onboarding, and ramping new Customer Account Managers • Run weekly one-on-ones, account reviews, and team operating cadences • Build development plans and address performance issues • Assign accounts and balance team workloads • Ensure adherence to playbooks, training, tools, customer progress reviews, and executive relationships • Improve onboarding and shorten time to value for new customers • Maintain Salesforce data and reporting discipline • Travel to customer sites for Enterprise and Platinum customer visits, strategic business reviews, team coaching, and company events • Share field insights with leadership to improve health scoring, playbooks, and processes

🎯 Requirements

• Bachelor’s degree strongly preferred or equivalent experience • 5+ years of experience in B2B SaaS Customer Success, Account Management, or post-sales roles • 2+ years of direct people-management experience, including hiring, coaching, and performance-managing customer-facing team members • Track record of driving renewals, retention, and expansion, with measurable results you can speak to • Working knowledge of SaaS account metrics, including GRR, NRR, churn, health scoring, adoption, ARR, and ACV • Experience supporting Enterprise and Mid-Market customers in complex, multi-stakeholder environments • Experience managing complex customer escalations; experience supporting a remote or distributed team is a plus • Strong Salesforce experience, including account management, opportunity tracking, and reporting • Advanced Excel and data analysis skills; familiarity with Jira, service desk systems, and customer health reporting • Confidence leading difficult customer conversations and building trust with C-level stakeholders • Experience in a growth-stage or scaling B2B SaaS organization, with a hands-on, roll-up-your-sleeves approach • Proactive, transparent, and data-driven, with a bias toward execution and clear follow-through • Ability to travel approximately 25%–35% • Experience in construction technology, fleet or equipment management, telematics, IoT, or industrial SaaS is strongly preferred • Familiarity with construction ERP platforms such as Viewpoint/Vista, Spectrum, or Foundation is an absolute plus • Must live in or be willing to relocate to California, Oregon, or Washington

🏖️ Benefits

• Full-time opportunity • Remote work arrangement • Competitive compensation packages • Opportunities for growth and personal development within a highly dynamic team • Robust, low-cost benefit packages • Benefit coverage begins on the first date of employment • Paid Time Off • Volunteer Time Off • Dependent Care • 401k match • Employee referral bonuses

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