Regional Manager, Customer Accounts

🔥 0 minutes ago

⛰️ Colorado, Iowa, +7 more states – Remote

⛰️ Colorado – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🌪️ Oklahoma – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 23%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tenna

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏗️ Construction

☁️ SaaS

🔧 Hardware

Construction • SaaS • Hardware

Tenna is an equipment management software and hardware provider purpose-built for construction contractors. It centralizes mixed fleets — heavy equipment, vehicles, tools, attachments, and rentals — into a single platform that combines GPS telematics, BLE, QR and CANbus trackers, AI dash cameras, and mobile apps. Tenna offers asset tracking & management, utilization analytics, preventive maintenance and work orders, parts and mechanic time tracking, scheduling/dispatch, safety and compliance (DVIR/ELD/IFTA), integrations with accounting/ERP and construction software, and telematics-powered asset financials for job costing and internal billing. The solution is marketed to contractors to reduce loss, improve utilization, extend asset life, and increase safety and compliance.

📋 Description

• Lead a regional team of Customer Account Managers across the Central United States • Supervise, coach, and develop approximately nine CAMs across Enterprise, Mid-Market, and SMB segments • Drive team retention and expansion results, including gross and net revenue retention, logo retention, and renewal performance • Review account health, product adoption, usage trends, support escalations, and renewal risk • Lead customer conversations when key or Enterprise accounts are at risk • Maintain visibility into renewals and expansion opportunities and flag risks early • Ensure documented recovery plans for Red and Yellow accounts are followed • Partner with Regional Territory Managers and Sales on customer handoffs, renewals, and expansion opportunities • Participate in hiring, onboarding, and ramping new CAMs • Run weekly one-on-ones, account reviews, and team operating cadences • Build individual development plans and address performance issues • Assign accounts and balance workloads across the team • Ensure adherence to playbooks and consistent customer experiences • Oversee customer progress reviews, Business Review Meetings, and executive relationships • Partner with Professional Services to improve onboarding and shorten time to value • Bring customer feedback to Product and partner with Support on systemic issues • Maintain Salesforce data and reporting discipline • Travel to customer sites for Enterprise and Platinum customer visits, strategic business reviews, team coaching, and company events • Share field insights with leadership to improve health scoring, playbooks, and processes

🎯 Requirements

• Bachelor’s degree strongly preferred or equivalent experience • 5+ years of experience in B2B SaaS Customer Success, Account Management, or post-sales roles • 2+ years of direct people-management experience, including hiring, coaching, and performance-managing customer-facing team members • Track record of driving renewals, retention, and expansion, with measurable results • Working knowledge of SaaS account metrics, including GRR, NRR, churn, health scoring, adoption, ARR, and ACV • Experience supporting Enterprise and Mid-Market customers in complex, multi-stakeholder environments • Experience managing complex customer escalations • Strong Salesforce experience, including account management, opportunity tracking, and reporting • Advanced Excel and data analysis skills • Familiarity with Jira, service desk systems, and customer health reporting • Confidence leading difficult customer conversations and building trust with C-level stakeholders • Experience in a growth-stage or scaling B2B SaaS organization • Proactive, transparent, and data-driven, with a bias toward execution and clear follow-through • Ability to travel approximately 25%–35% • Experience in construction technology, fleet or equipment management, telematics, IoT, or industrial SaaS is strongly preferred • Familiarity with construction ERP platforms such as Viewpoint/Vista, Spectrum, or Foundation is an absolute plus • Candidates must live in or be willing to relocate to Texas, Oklahoma, Kansas, Missouri, Colorado, Nebraska, Louisiana, Iowa, Minnesota, or Arkansas

🏖️ Benefits

• Full-time opportunity • Remote work arrangement • Travel to customer locations approximately 25%–35% • Competitive compensation packages • Opportunities for growth and personal development • Robust, low-cost benefit packages • Benefit coverage begins on the first date of employment • Paid Time Off • Volunteer Time Off • Dependent Care • 401k match • Employee referral bonuses

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