Contact Center Professional, Speech Analytics Optimization

Job not on LinkedIn

🔥 22 hours ago

🇺🇸 United States – Remote

💵 $25 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

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Logo of Terac

Terac

1 - 10 employees

Founded 2025

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Market Research

Terac is automating market research by sourcing participants, conducting interviews, and analyzing results in hours rather than weeks. Utilizing advanced AI technology, it enables companies to gain deep insights through interviews with a diverse audience. Terac emphasizes efficiency and speed in delivering comprehensive market research solutions, making it an invaluable tool for businesses seeking rapid feedback and data-driven decision-making.

📋 Description

• Participate in a remote video interview about current speech analytics workflows • Explain how you handle intent detection and topic optimization • Walk through current management of topics and intent detection • Describe workflows for testing phrase matching in customer service software • Review and react to early concepts for a speech analytics optimization tool • Compare proposed testing methods with current software solutions • Provide feedback influencing the design of testing workflows

🎯 Requirements

• Active professional in a contact center or customer service environment • Hands-on experience with speech analytics software • Familiarity with phrase matching or intent detection workflows • Comfortable discussing technical aspects of topic optimization • Must be based in the United States

🏖️ Benefits

• $25 one-time compensation • Paid remote video interview study

Apply Now

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