Benefits Call Center Representative

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $21 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aston Carter

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🎯 Recruiter

💼 Consulting

🤝 B2B

Recruitment • Consulting • B2B

Aston Carter is a global staffing and recruitment firm that provides contract and permanent talent solutions and consulting services to businesses. The company (an Allegis Group company) focuses on areas including accounting & finance, office & clerical, business transformation, sales & marketing, risk and KYC programs, and interim HR/staffing solutions. Aston Carter emphasizes candidate and client satisfaction, operates across four continents with more than 130 offices, and delivers staffing, contract staffing and specialised consulting services to enterprise clients.

📋 Description

• Serve as the first point of contact for employee benefits inquiries via inbound calls • Provide accurate, consistent, and timely HR assistance • Provide holistic case management services for financial, health, and internal benefit-plan reviews • Take ownership of employee contacts and ensure cases are accepted and resolved • Build customer trust through empathetic and personalized conversations • Assess and adjust case management plans based on employees’ changing needs • Manage workload to meet SLAs and productivity goals • Balance process adherence with employee needs using judgment and critical thinking • Resolve inquiries using FAQs, knowledge base articles, and standard operating procedures • Escalate cases that cannot be resolved • Respond to employee-impacting issues during benefits events • Ensure proper communication and documentation • Consult and collaborate with partner teams on process changes • Help resolve cross-functional issues and update or improve policies

🎯 Requirements

• 2-3+ years of call center experience • Benefits/open enrollment environment experience is a plus • Strong customer service focus • Excellent verbal and written communication skills • Ability to understand benefit terms and programs • Strong judgment and decision-making ability • High degree of ownership • Ability to handle sensitive situations with care and empathy • Ability to work in a fast-paced, rapidly changing environment • Ability to quickly pivot through several communication forms • Ability to prioritize work, follow through, and execute with attention to detail • Technical aptitude and proficiency with Microsoft Office Suite or similar software • Ability to work schedules that may include one or both weekend days • Ability to work schedules starting between 6am and 11am PST

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) • 6 month contract with opportunity for extension