Call Center Representative

🔥 13 hours ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sago

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1968

📣 Marketing

🏥 Healthcare

Marketing • Healthcare • Market Research

Sago is a long-standing industry leader providing qualitative and quantitative market research solutions with over 55 years of experience. The company offers a comprehensive suite of services, for instance, global qualitative and quantitative research, neuromarketing, and consulting. Sago serves a wide range of industries including consumer packaged goods, financial services, media, and healthcare. They are committed to forming deep customer connections through adaptive solutions and a consultative approach, including leveraging AI technology such as their Query AI feature to enhance insights and research efficiency.

📋 Description

• Conduct outbound recruitment calls, participant reminders, and structured surveys. • Respond to participant emails, texts, and incoming calls with professionalism, accuracy, and service excellence. • Create a positive, respectful, and engaging participant experience that reflects Sago Team values. • Accurately document participant information, responses, and recruitment activities in company systems. • Maintain an understanding of study objectives, screening criteria, methodologies, and relevant study topics. • Monitor quotas, track recruitment progress, and take ownership of meeting project goals and deadlines. • Collaborate with team members to share best practices, solve challenges, and drive continuous improvement. • Perform other duties as assigned to support project and organizational success.

🎯 Requirements

• High School Diploma or equivalent required. • Excellent verbal and written communication skills, including strong telephone, email, and text communication. • Ability to build rapport and create a respectful, supportive, and engaging experience for participants. • Strong organizational skills with the ability to multitask, prioritize, and manage competing deadlines. • Ability to work independently while collaborating effectively with team members to achieve project goals. • Detail-oriented with a commitment to accuracy, quality, and execution. • Demonstrates ownership, accountability, and a sense of urgency in completing assignments and meeting recruitment targets. • Adaptable and forward-thinking, with the ability to identify challenges and contribute to continuous improvement efforts. • Strong computer, data entry, and typing skills with the ability to learn new systems and technologies. • Dependable, reliable, and able to perform effectively with minimal supervision. • Previous customer service, call center, recruiting, administrative, or related experience preferred. • Experience interacting with customers or participants via phone, email, and text preferred. • Proficient in Microsoft Office applications and general computer operations. • Ability to navigate multiple systems simultaneously while accurately documenting participant information and communications.