Senior Planning Specialist, Customer Experience

Job not on LinkedIn

🔥 15 hours ago

🏈 Alabama – Remote

🏈 Alabama – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TerminixSIS India

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1927

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

TerminixSIS India is a leading pest management company operating in India. Part of the SIS Group, it offers a wide range of innovative pest control solutions, including termite treatment and extensive pest management for various industries such as food processing, healthcare, hospitality, and more. With a legacy of over 90 years in the pest control domain, TerminixSIS is known for its environmentally friendly and government-approved pest management practices. They provide tailored solutions to meet specific customer needs across over 250 cities, ensuring compliant and effective pest eradication, supported by trained professionals and a robust infrastructure capable of executing over 100,000 services monthly. TerminixSIS is a member of the Indian Green Building Council and adheres to several audit standards like FSSAI, HACCP, and ISO.

📋 Description

• Create long-term strategic route plans for branches within the assigned region • Analyze plan efficiency, resource availability, and territory plan optimization • Engage with Region Directors and Branch Leadership to ensure data accuracy and reporting • Create effective monthly, weekly, and daily route plans using route analysis software • Create, quality-assure, implement, and adjust route plans for all supported regional routes • Maintain geographic codes, addresses, and customer information • Coordinate with Planning Specialists and Schedulers to ensure tasks are performed timely and accurately • Coordinate with branches on plan and territory updates to maximize route efficiency • Ensure proper setup of territories and planning inputs • Use revenue plans and targets to ensure sufficient work is scheduled for branches • Ensure branches have sufficient work assigned to meet or exceed financial plans • Coordinate new branch openings, moves, splits, and closures • Plan special services such as TC Bait Conversions, new product line implementations, and pilots • Coordinate with Planning & Scheduling leadership, regional and branch leaders, contact center colleagues, technicians, customers, and other stakeholders

🎯 Requirements

• Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals, and/or government regulations • Knowledge of the company’s branch departments, mission, territory structure, and advanced planning preferred • Advanced knowledge of routing and scheduling software systems • Advanced knowledge of the company’s branch service department, resources, territory structure, recurring service planning, and schedule availability for unplanned demand • Advanced skills with MS Office applications: Word, Excel, Outlook, and PowerPoint • Advanced knowledge of the company’s operating systems • Ability to manage multiple, repetitive tasks • Ability to effectively interact with co-workers and the public • Outstanding communication skills and ability to influence internal and external stakeholders • Strong drive, work ethic, personal accountability, sound judgment, and attention to detail • Highest standards of integrity and ability to build trusting relationships • High school diploma or GED, or equivalent combination of education and/or experience in the service industry • 2+ years of related experience as a dispatcher and/or customer service agent • Ability to lift, carry, push, pull, or reposition up to 10 pounds occasionally • Ability to sit for long periods while using computers, phones, and other office equipment • Ability to perform repetitive hand, wrist, and finger motions, including typing • Spoken and written communication abilities sufficient to exchange and receive detailed information • Close visual acuity for detail-oriented activities, data analysis, computer use, and reading • Must comply with drug-free workplace requirements

🏖️ Benefits

• Benefits start Day 1 for full-time colleagues • Professional and personal growth opportunities • Multiple avenues to grow your career • Training and development programs • Tuition reimbursement benefits for full-time colleagues • Medical, dental, vision, disability, and life insurance • 401(k) retirement plan with company-matching contributions • Vacation days and sick days • Company-paid holidays and floating holidays • Health, safety, and flexibility-focused workplace • Performance incentives offered for many roles