Customer Service Representative

🔥 1 minute ago

🌵 Arizona, New Hampshire, +1 more states – Remote

🌵 Arizona – Remote 🗻 New Hampshire – Remote 🍂 Massachusetts – Remote

💵 $36.9k - $57.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Provide customer service to policyholders, agents, and other collaborators through inbound calls, email, and chat • Handle high volumes of customer inquiries and analyze problems to provide detailed, proactive solutions • Use technology and software systems to accurately record customer interactions • Demonstrate emotional intelligence and understanding to build positive relationships with customers and advisors • Stay current on products, services, and industry regulations • Support customers' financial and health goals with accurate information • Collaborate with team members and other departments to resolve complex customer issues • Seek support when required • Deliver trusted, professional, and reliable service to John Hancock customers • Strengthen customer satisfaction, loyalty, and the perception of John Hancock in the marketplace

🎯 Requirements

• Proven experience working in a fast-paced customer service environment • Strong technical skills and ability to navigate multiple computer systems and software applications • Ability to provide timely, accurate responses regarding products and service offerings • Ability to excel in a fast-paced, ever-changing environment while maintaining a calm and professional manner • Ability to build customer satisfaction and loyalty • Ability to meet quality expectations and create positive customer experiences • Ability to translate problem-resolution scenarios into positive service experiences • Ability to work in a team environment and resolve issues accurately and independently • Exceptional technical capabilities, research skills, and attention to detail • Confidence in learning and applying information quickly • Knowledge of financial services is a plus

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage • Adoption/surrogacy and wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension/401(k) savings plans • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Up to 11 paid holidays annually • 3 personal days annually • 150 hours of vacation annually • 40 hours of sick time annually, or more where required by law • Statutory leaves of absence • Flexible work environment • Learning and career growth support • Well-being and inclusion support