Sales Support Specialist

Job not on LinkedIn

🔥 29 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Realityworks, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Realityworks, Inc. is a provider and developer of experiential learning solutions that pair hands-on learning aids and physical simulators with standards-based curriculum and assessment tools. The company designs and sells educational simulators and training products—such as infant and geriatric manikins, veterinary and agriculture trainers, and trade-skill tools—plus supporting lesson plans, webinars, and customer support to middle, secondary, and post-secondary schools and career-technical programs. Realityworks focuses on career exploration and skill development in areas including agriculture, health science, family & consumer sciences, and skilled trades.

📋 Description

• Process customer orders and prepare accurate quotes and related sales documentation • Provide administrative and operational support to domestic and international sales teams throughout the sales cycle • Maintain knowledge of company products, features, compatibility, pricing, supporting materials, promotional packages, and discounts • Respond to current and prospective customer inquiries through online chat, email, and other professional sales support channels • Track and enter domestic and international leads from tradeshows, webinars, online subscriptions, and other sources into the CRM • Maintain accurate customer, lead, quote, and sales-related information in CRM and other systems • Coordinate with Shipping and internal departments on shipping information, logistics concerns, and customer or order-related issues • Prepare and maintain documentation for domestic bid proposals, vendor applications, and other sales-related requirements • Process internal orders for supply chain needs, promotional materials, tradeshows, R&D requests, and other business needs • Maintain online store information and coordinate timely updates • Monitor and manage high-volume sales support email communications • Proofread sales documents and materials • Provide backup support to the Account Services Representative team • Identify issues, discrepancies, and process gaps and support timely resolution • Perform additional duties as assigned or required

🎯 Requirements

• High School Diploma or equivalent (GED), or equivalent combination of education and directly-related experience • 2+ years of experience in sales support, customer service, order processing, or administrative support • Experience working with CRM systems • Experience with Microsoft 365 applications, including Outlook, Word, and Excel • Associate's or Bachelor's degree in Business Administration, Marketing, Communications, or a related field (desired) • Experience working in a high-volume customer service or administrative environment (desired) • Experience with order processing, quoting, or customer account support (desired) • Experience supporting international sales or customers (desired)

🏖️ Benefits

• Employee Stock Ownership Plan (ESOP): 100% company-funded • Health, Dental, and Life Insurance • 401(k) Retirement Plan with company match up to 6% • Over 20 days of paid time off annually • 10 paid holidays • Gym reimbursement and healthy living rewards • Paid maternity, paternity, and adoption leave • Flexible Spending Accounts, including dependent care coverage • Long-term and short-term disability coverage • Tuition assistance for continued learning • Paid volunteer time and donation matching