Associate Manager, HME Customer Service

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, Colorado, +1 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦬 Wyoming – Remote

💵 $24 - $36 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Banner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Banner Health is a leading healthcare system committed to making healthcare easier through comprehensive patient services and resources. They provide a safe place for care with services ranging from emergency and urgent care, imaging, and surgery centers to maternity and hospice care. Banner Health also offers telehealth options to ensure access to healthcare, regardless of location. They support athletes through Banner Orthopedics & Sports Medicine and have been recognized for exceptional patient care. With advanced digital tools, they aim to manage healthcare seamlessly for their patients.

📋 Description

• Supervise the day-to-day operations of the client services center • Hire, train, conduct performance reviews, and plan and supervise department staff workflow • Ensure staff compliance with federal and state regulations, including HIPAA and ERISA • Supervise customer service delivery regarding benefit programs, care coordination, contracted providers, enrollment requirements, utilization review, prior authorization, claims, and contract management • Monitor and evaluate call statistics and generate departmental reports tracking effectiveness, efficiency, productivity, and quality • Coordinate work activities to meet operational requirements and achieve customer satisfaction • Develop and maintain department policies, procedures, and standards • Supervise customer service calls for staff demeanor, accuracy, and conformity to guidelines • Collaborate with facilities, employees, departments, and key constituents to ensure efficient operations

🎯 Requirements

• Associate's degree in healthcare, business, or related field • Three to five years of experience in a high-volume call center • One to two years of experience leading and/or supervising a team • Excellent oral, written, interpersonal communication, and customer service skills • Working knowledge of personal software packages to create and generate reports, and retrieve and track reporting data • Ability to supervise multiple processes and activities simultaneously in a fast-paced environment • Additional related education and/or experience preferred • Ability to work Monday through Friday, 9AM to 6PM, with occasional holiday or weekend coverage