IT Help Desk Specialist

🕒 September 29

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 26%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• Jobs at this company usually fill in 21 days.
• 19 open roles for a team of 17.

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Terrestris LLC

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏛️ Government

🎯 Recruiter

Government • Recruitment

Terrestris LLC is a company founded by a Marine Corps Veteran, dedicated to enhancing human potential and delivering better mission outcomes through improved human performance and technology. Rooted in the USMC values of Honor, Courage, and Commitment, Terrestris aims to provide extraordinary value by improving government efficiency and effectiveness. Specializing in human capital management, Terrestris boasts expertise in talent acquisition, development, and management, leveraging technology to enhance these processes.

📋 Description

• Provide remote support to other US staff and CI customers • Aid in user account management, including adding, removing, and maintaining account access • Apply customer service and customer support principles and methods • Install systems in customer organizations • Install primary and peripheral computer software and hardware • Troubleshoot and resolve problems on desktop computers, laptop computers, applications, and software • Participate in remote chat service delivery regarding equipment configuration, operating systems, utility programs, and software applications • Test and debug programs according to detailed requirements and submit results • Support customer service, resolve user accounts, and troubleshoot software and operating system configuration • Test software deployment and submit survey results • Respond to customer emails and process requests promptly • Process tickets from various ticket queues, documenting steps leading to resolution or escalation • Educate customers about self-service options when appropriate • Escalate issues to service providers for further triage when needed

🎯 Requirements

• Must be a US citizen • 1+ year of IT help desk support • High school diploma or equivalent • Proficiency in laptop and desktop computers, operating systems, and hardware technologies • Strong customer service skills, both oral and written • Skillset to troubleshoot and resolve end-user hardware and software problems in accordance to US Standards and practices • Ability to follow knowledge articles and articulate instructions in chat, phone, email, and support-session documentation • Ability to assist multiple customers at a time when possible • Ability to open and monitor trouble tickets and document pertinent information in ServiceNow or another required ticket documentation system • Customer service experience in a call center or equivalent • Ability to work remotely from home • Associate’s degree in IT or equivalent experience preferred • Applicants must be authorized to work in the U.S.

🏖️ Benefits

• Health benefits • Life benefits • Disability benefits • Financial benefits • Retirement benefits • Paid leave • Professional development • Tuition assistance • Work-life programs • Award programs acknowledging exceptional performance and superior demonstration of service standards

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