IT Help Desk Technician

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Texas Sports Academy

WebsiteLinkedInAll Job Openings

2 - 10 employees

📚 Education

⚽ Sports

Education • Sports

Texas Sports Academy is a private, Texas-based elite sports academy and accelerated school for student-athletes that combines AI-powered, mastery-based academic instruction with professional-level athletic training and life-skills development. Students complete core academics in a focused two-hour morning block using personalized, AI-driven learning, then spend afternoons (noon–4pm) training with former professional athletes and coaches while receiving instruction in leadership, financial literacy, NIL prep, and content creation. The organization operates multiple Texas locations (Carrollton, Houston, Plano), emphasizes faster academic mastery and athletic development for grades ~3–11, and positions itself as an alternative to traditional full-day schooling for serious student-athletes.

📋 Description

• Serve as the primary contact for students and parents experiencing technical issues via email, chat, ticketing, and phone when needed • Diagnose and resolve laptop and tablet issues, including login problems, software errors, connectivity issues, and basic hardware questions • Help students and parents navigate learning platforms and connected tools, including account access, common errors, and everyday how-to questions • Identify issues requiring hardware repair, deeper investigation, or leadership involvement and escalate them with complete context • Maintain the internal knowledge base and family-facing help articles • Log every ticket accurately, monitor recurring issues, and share weekly reporting on support volume, resolution time, and top themes with leadership

🎯 Requirements

• 2–3 years supporting non-technical users, ideally in a school, education, consumer, or service environment • Strong customer service orientation when assisting students and parents • Clear written communication and documentation skills • Practical troubleshooting experience across Mac, Windows, iOS, and Chromebook • Willingness and ability to work weekend coverage • Familiarity with AI tools such as Perplexity Computer is a plus • Quiet workspace, strong internet, and working webcam and microphone • Remote within the U.S. only • U.S. work authorization required • K-12 or 1:1 device program experience is a bonus • Experience with Zendesk, Freshdesk, HubSpot Service Hub, or comparable help desk/ticketing platforms is a bonus • Bilingual English/Spanish ability is a bonus • CompTIA A+, Google Workspace Administrator, Apple Certified Support Professional, or comparable certifications are a bonus

🏖️ Benefits

• $25/hour • Remote work arrangement