Service Desk Technician

Job not on LinkedIn

🔥 14 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Baldwin Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

💰 $170M Post IPO debt on 2023-10

Consulting • Healthcare • Legal

The Baldwin Group is a national advisory firm specializing in risk management and insurance brokerage, offering comprehensive solutions for businesses and individuals. It provides commercial insurance, employee benefits, retirement consulting, private risk and wealth management services, plus specialty offerings like reinsurance and MGAs, tailoring strategies to protect assets and support growth. The firm emphasizes collaboration, market insights, and customized plans for companies across industries as well as high-net-worth individuals.

📋 Description

• Respond to incoming support requests via phone, email, or support portal • Gather information to understand the nature of the problem • Troubleshoot and resolve basic hardware and software issues • Assist with password resets, account access, and software installations • Create and maintain accurate records of support requests and solutions in a ticketing system • Document issue descriptions and resolution steps • Identify issues requiring higher-level expertise and escalate them to senior technicians or specialists • Provide comprehensive information to aid in issue escalation and resolution • Adhere to established IT procedures and protocols • Stay informed about IT policies and updates • Maintain a professional and courteous demeanor in colleague interactions • Keep colleagues informed about support request status and resolution processes

🎯 Requirements

• Minimum of High school diploma or equivalent • Understanding of the Insurance industry and its specific IT needs and challenges • Ability to troubleshoot and support specialized software used in the industry • Ability to handle sensitive data in accordance with industry-specific requirements • Ability to provide industry-specific solutions and recommendations • Ability to translate technical jargon into understandable language for non-technical colleagues • Ability to align IT support with business objectives and priorities • No specific work experience required; exposure to basic IT concepts and troubleshooting is beneficial • Associate's degree in IT-related field preferred • 1 year of experience in a customer service or IT support role preferred • CompTIA A+ or similar entry-level IT certification preferred • No certifications required

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