Technology Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $56k - $68k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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The Battery Network

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1994

⚡ Energy

📦 Logistics

🤝 B2B

Energy • Logistics • B2B

The Battery Network is a nationwide battery collection, stewardship, and recycling organization (formerly Call2Recycle) that connects consumers, collection sites, manufacturers (stewards), and processors to enable safe, compliant end-of-life battery management. The organization operates thousands of drop-off locations, a drop-off locator, collection kits and safety supplies (OneDrum), shipping and bulk-shipping portals, stewardship reporting and compliance services, and dedicated programs for e-bike, high-energy, and EV batteries. Its mission emphasizes safety, regulatory compliance, logistics, and circular-material recovery to keep valuable battery materials in circulation and out of landfills.

📋 Description

• Provide first-level technical support for service, hardware, software, and network-related issues • Monitor and respond to Technology Services support requests through the ticketing system • Configure, install, and maintain desktops, laptops, mobile devices, and peripherals • Manage user accounts, permissions, and system access • Support networks, applications, and cloud-based services • Implement and maintain Technology Services policies and procedures with the Manager, Technology Operations • Identify and recommend improvements to Technology Services processes and workflows • Document technical issues and solutions for the knowledge base • Support employee onboarding by setting up technology resources and training employees • Ensure equipment and systems are secure and comply with organizational standards • Support application and service upgrades and deployments • Report to the Manager, Technology Operations • Provide technical assistance and customer service to organizational end-users

🎯 Requirements

• Minimum three (3) years' experience in Technology Services support or a similar role; OR Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience • Minimum three (3) years' experience with Microsoft 365 applications and cloud services, including Teams, Exchange, and OneDrive • Ability to document technical solutions clearly and concisely • Must be authorized to work lawfully in the United States for The Battery Network, with or without sponsorship • Experience administering Microsoft 365, including Entra, Intune, Defender, Purview, Exchange, Teams, and SharePoint • Experience in Azure DevOps preferred • Proficiency in troubleshooting hardware, software, and network-related issues • Strong proficiency with Microsoft Office Suite • Experience with cybersecurity awareness and best practices • Experience with Technology Services support tools, including ticketing systems and remote desktop software • Proficiency in troubleshooting and maintaining Windows operating systems • Familiarity with system integrations and cloud-based platforms • Basic knowledge of ERP and CRM systems is an advantage • Ability to manage and prioritize multiple support requests effectively • Standard work hours are Monday–Friday, 8 hours per day; some roles may require additional hours during peak periods • Must be able to work from a U.S.-based location

🏖️ Benefits

• Annual, impact-based bonus eligibility • Flexible scheduling where roles allow • Work-life balance support • Strong, well-rounded benefits package supporting health and wellness, time off, and productivity • Limited travel (estimated 3–4 times per year) as needed