Customer Experience Manager – Standalone Parcel

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stord

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🍽️ Food & Beverage

💼 Consulting

📣 Marketing

Food & Beverage • Consulting • Marketing

Stord is a cloud supply-chain company that combines fulfillment network operations with integrated SaaS (OMS/WMS) to power omnichannel and DTC e-commerce brands. It provides warehousing, last-mile and transportation services, order routing, inventory management, and consumer-facing delivery tools to improve conversion, speed up fulfillment, and protect brand experience. Stord serves growing B2B and direct-to-consumer brands across food & beverage, beauty, apparel and other retail categories, offering a customizable fulfillment network and software platform to optimize costs and delivery performance.

📋 Description

• Act as the main liaison for Stord Parcel customers, ensuring business alignment and addressing specific shipping and logistics needs • Partner with customers to optimize delivery experience, focusing on delivery speed, shipping costs, and carrier performance • Guide customers through integration of their systems with the Stord Parcel platform • Advise customers on the US domestic parcel landscape, including rate optimization and diversification across national and regional carriers • Lead and coordinate customer business reviews, providing strategic insights to enhance service outcomes and customer loyalty • Audit parcel invoices, track outstanding accounts receivable, and resolve financial discrepancies • Collaborate with Product and Engineering teams to provide customer feedback influencing the Stord Parcel technology roadmap

🎯 Requirements

• Proven experience in customer experience or account management, specifically within Supply Chain, Warehouse Fulfillment, or Ecommerce • Strong understanding of parcel shipping logistics, including carrier management (FedEx, UPS, USPS), sortation, and last-mile delivery • Familiarity with Warehouse Management Systems (WMS), API integrations, and CRM tools like Salesforce • Ability to analyze complex shipping data and financial concepts to craft a compelling ROI and business case for service improvements • Exceptional relationship-building skills with the ability to manage multiple priorities in a fast-paced environment • Experience in Supply Chain, Warehouse Fulfillment, or Ecommerce • Familiarity with service-level agreements (SLAs) and operational metrics • Background in business transformation initiatives or process optimization • Proficiency in CRM or customer service management tools