Account Manager, Payer Solutions

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🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Manage day-to-day client relationships through comprehensive knowledge of clients’ benefit plans and product offerings • Interact daily with clients, consultants, and producers to provide preventative consultation, analysis, and issue resolution • Manage and execute client benefit requests, including benefit changes, product upsells, new groups, terminations, and escalated issues • Lead new group and product implementations, including internal meetings to ensure collaboration, timelines, and quality standards • Lead client-centric team meetings to review operational performance against client expectations and needs • Collaborate with Account Directors and cross-functional operational teams on client activity, expectations, and service needs • Review performance metrics to promote client satisfaction, profitability, and retention

🎯 Requirements

• Bachelor’s degree in a related field or equivalent experience • Ability to work in a fast-paced entrepreneurial environment and adapt to changing priorities and requirements • Strong organizational skills and attention to detail • Ability to work independently and manage, prioritize, and handle numerous tasks simultaneously • Strong written and verbal communication skills • Team-oriented and able to thrive in a matrix environment • Experience collaborating with multiple matrix partners • Self-motivated and driven • Client-facing skills • Solid computer skills, including the ability to build PowerPoint presentations and learn new programs • For occasional or permanent home work, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload