Account Manager

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $75.2k - $125.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Manage day-to-day relationships for assigned clients and understand their goals, expectations, and operational priorities • Coordinate client requests, service issues, and escalations • Monitor operational performance against contractual commitments, key metrics, and client expectations • Analyze performance trends and prepare client-ready reports, action plans, and progress updates • Partner with Service Delivery, Operations, and internal teams to investigate root causes and resolve complex service issues • Facilitate client meetings, business reviews, and service discussions • Document and complete commitments and next steps • Advocate for client needs while aligning solutions with Evernorth capabilities and business objectives • Identify emerging risks, opportunities, and service improvements using industry, client, and operational insights • Contribute to process improvements that strengthen client experience and operational effectiveness • Share best practices and account insights with peers • Provide guidance to less experienced team members when appropriate

🎯 Requirements

• Minimum 5 years of relevant experience in account management, client services, healthcare, pharmacy benefit management, specialty pharmacy, or a related field • Demonstrated experience managing client relationships and coordinating cross-functional business activities • Strong written, verbal, presentation, and interpersonal communication skills • Ability to analyze operational data, performance metrics, and trends to identify risks and opportunities • Strong problem-solving, issue-resolution, organizational, and prioritization skills • Proficiency with Microsoft Word, Excel, PowerPoint, Teams, Outlook, and related business applications • Ability to influence outcomes through collaboration and relationship management in a matrixed environment • Ability to work Central or Eastern time-zone business hours and travel as needed to support clients and business needs • Bachelor’s degree or equivalent professional experience (preferred) • Experience in healthcare, specialty pharmacy, pharmacy benefit management, or related industry operations (preferred) • Experience supporting client performance reviews, contractual service commitments, or complex escalations (preferred) • Experience mentoring peers, supporting onboarding, or contributing to team capability development (preferred) • If working from home, internet connection must be through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement • Cable broadband or fiber optic internet service requirement with speeds of at least 10Mbps download/5Mbps upload for home working

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