Business Process Lead Analyst – Scrum/Agile

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $79k - $131.6k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Lead Agile/Scrum execution for the Client Readiness Analytics product • Translate business priorities into clear sprint goals, executable backlog items, and predictable delivery outcomes • Facilitate daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectives • Partner with Product Owners, stakeholders, and analytics team members on priorities, dependencies, and sprint readiness • Identify and resolve blockers, manage carryover, improve flow, and strengthen delivery discipline • Create and maintain sprint structures in Jira Cloud • Support story readiness, sprint kickoff, backlog hygiene, and sprint closeout • Produce sprint reporting and delivery updates covering progress, risks, dependencies, aging work, and upcoming priorities • Use throughput, cycle time, sprint progress, and blocker trends to improve transparency and team flow • Monitor Tableau refreshes, extract errors, and reporting logs; escalate platform issues • Maintain intake tracking across Jira and Confluence • Improve recurring delivery routines, documentation, reporting, and data workflows • Maintain documentation in Confluence, SharePoint, and shared drives • Support knowledge management, onboarding, automation, AI-enabled workflow improvement, and continuous improvement

🎯 Requirements

• High school diploma or GED • 2+ years’ experience supporting Agile delivery, project coordination, analytics operations, or backlog / intake management in a business or technology environment • Strong knowledge of Agile frameworks such as Scrum or Kanban • Experience using Jira, Confluence, SharePoint, or similar workflow and documentation tools • Strong organization, prioritization, follow-through, and attention to detail • Ability to facilitate meetings, document decisions, manage action items, and communicate risks or dependencies clearly • Strong communication and relationship-building skills, with the ability to partner across business, analytics, and technology stakeholders • Ability to manage competing priorities in a fast-paced, high-volume delivery environment

🏖️ Benefits

• Annual bonus plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Cable broadband or fiber optic internet service with minimum speeds of 10Mbps download/5Mbps upload for home-based work