Customer Service Representative

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Answer inbound calls from members, providers, and pharmacies about Pharmacy Benefit Management benefits and mail-order pharmacies • Handle an average of 70–80 calls daily • Take back-to-back calls while toggling through several applications on multiple screens • Attend 100% of trainings and the first 90 days of employment • Maintain regular and predictable attendance • Resolve customer complaints through independent problem-solving and one-call resolution • Meet or exceed call center metrics while providing consistent customer service • Represent The Cigna Group and support members at critical points in their lives

🎯 Requirements

• High School diploma or equivalent • 1 year of call center experience is required • A dedicated workspace with no distractions is required • Experience in healthcare, insurance, pharmacy, customer service, or billing is highly preferred • Intermediate proficiency in Microsoft Outlook, Teams, Excel • Strong organization skills, written, and verbal communication skills • Ability to remain calm and helpful even when dealing with difficult situations • Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience • Computer literacy and ability to manage multiple applications simultaneously • If working at home, internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Tobacco-free policy • Reasonable accommodation support for the online application process • Equal employment opportunity protections • Internet service requirement for home-based work: cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload