Clinical Support Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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👻 Ghost score 10%

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United Digestive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

United Digestive is a healthcare provider network specializing in comprehensive digestive and gastrointestinal (GI) care. Its partner practices deliver outpatient procedures (colonoscopy, hemorrhoid banding), diagnostic services (abdominal ultrasound, upper GI testing), nutrition counseling, and treatment for chronic GI conditions such as Crohn’s disease, ulcerative colitis, IBS, GERD, and other digestive disorders. United Digestive focuses on convenient, cost-effective, patient-centered care across multiple locations and provides resources like GI health information, patient portals, scheduling, and procedure preparation.

📋 Description

• Support office staff, physicians, and management with clinical, clerical, and organizational patient-care tasks • Schedule patient appointments, procedures, follow-up visits, ancillary services, and endoscopy procedures by telephone or electronic communication • Obtain accurate patient information and manage physician and endoscopy center scheduling • Respond to, resolve, or escalate patient portal requests and patient-related issues • Manage and triage incoming phone calls and assigned tasks • Resolve patient requests involving test results, prescription refills, and general healthcare questions • Schedule and obtain laboratory or radiology procedure results and communicate them with provider approval • Prepare prescription refill requests for physician approval • Provide patients and relatives with information about medical treatment and procedures • Answer emails and voicemails and return patient calls promptly • Process information requests from AGA staff • Maintain HIPAA compliance and strict confidentiality • Participate in staff meetings and marketing activities as directed • Cross-train and perform phone triage, scheduling, pre-certification, document filing, referrals, and medical records management • Meet department performance standards, including addressing tasks within 24–48 hours, remaining available in the call queue, and maintaining a minimum monitoring score of 90% • Report to the Senior Manager, Patient Service Center

🎯 Requirements

• High School Diploma or GED required • 2-3 years of specialty clinical experience required • Gastroenterology experience preferred • Certified or Registered Medical Assistant preferred • Must be computer literate • Able to operate healthcare systems and multiple Microsoft Office applications • Ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect • Compassion for dealing with people who are ill and need help • Ability to plan, prioritize, and complete multiple tasks • Ability to work under pressure and communicate issues in a timely manner • Ability to communicate clearly with patients and coworkers by telephone, email, and in person • Ability to interpret and apply clinical and non-clinical policies and procedures • Ability to sit and stand in a normal office environment

🏖️ Benefits

• Full-time employment • Travel as needed for business requirements