Customer Service Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Provide customer-focused assistance to key business associates • Schedule appointments and conduct outreach calls for the EWC Behavioral Health program • Monitor email inboxes for Behavioral Health locations • Respond independently to customer inquiries of moderate and substantial complexity • Complete patient registration paperwork through MyChart • Use Epic Electronic Health Record to monitor self-scheduled appointments and confirm registration and insurance completion • Answer calls and make outbound confirmation and no-show calls • Contact patients to reschedule appointments when clinicians are unavailable • Correspond with patients by email and send collateral following presentations • Perform additional tasks supporting the Behavioral Health program

🎯 Requirements

• At least a High School Diploma or equivalent required • At least 1 or more years of Medical Office experience • Strong oral and written communication skills • Ability to sit or work in a dedicated workspace for the entire work shift • Strong data entry and typing skills • Proficiency using a PC and multiple applications simultaneously • Evernorth systems, MS Outlook, and Epic EMR knowledge are a plus • Experience with Epic and MyChart is preferred • Ability to express thoughts and information clearly and succinctly using proper business English and correct grammar • Ability to succeed within a team environment • Professional interaction with internal and external customers • Compliance with HIPAA regulations and Evernorth Workplace Care guidelines • Dedicated home office in the contiguous United States • Internet connection through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload

🏖️ Benefits

• Benefit eligibility from the first day of employment • Paid Time Off • Short- and Long-Term Disability • Life Insurance • 401(k) with company match • Continuing Education • Career Development • Medical, vision, and dental benefits • Well-being and behavioral health programs • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Annual bonus plan eligibility • Other employee perks