Eligibility Chargeback Manager

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $77.3k - $128.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Lead day-to-day chargeback, cash application, and adjustment operations across 4–7 analysts • Oversee analysis and resolution of complex payment discrepancies, pricing variances, contractual issues, and aged receivables • Ensure accurate cash and adjustment application under audit controls, contractual terms, and internal policies • Prepare and review end-of-month reports, ad hoc analyses, and management summaries • Monitor team performance, productivity, and operational metrics • Manage, coach, and develop analysts, including performance management and workload prioritization • Serve as escalation point for complex chargeback and accounts receivable issues • Provide operational readouts and escalation insights to senior leadership • Liaise with Chargeback Operations, Finance, Pricing, and external vendors • Support vendor business reviews, performance tracking, and follow-up actions • Lead process efficiency, data cleanup, and operational improvement projects • Partner with cross-functional teams on process and system enhancements • Document processes, controls, and best practices • Support testing, validation, and adoption of system or process changes • Ensure compliance with audit requirements, internal controls, and vendor deadlines • Contribute to risk identification and mitigation and provide data-driven decision support

🎯 Requirements

• 5+ years of experience in chargebacks, accounts receivable, cash application, or adjustments within a B2B manufacturing or distribution environment • Strong understanding of supplier contracts, chargeback processes, audit controls, and operational governance • Experience leading or managing teams, including coaching, performance management, and workload prioritization • Advanced Microsoft Excel proficiency, including complex formulas, pivot tables, and data analysis • Hands-on ERP experience; SAP and/or Oracle required • Strong problem-solving skills and ability to independently resolve issues and lead cross-functional escalations • Excellent verbal and written communication skills • Ability to manage multiple priorities, monitor team performance, and meet vendor-specific deadlines • Experience preparing management readouts and operational summaries for senior leadership preferred • High school diploma or equivalency required • Associate’s degree or higher preferred

🏖️ Benefits

• Annual bonus plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Cable broadband or fiber optic internet service requirement for home working, with at least 10Mbps download/5Mbps upload