Intake Care Representative

Job not on LinkedIn

🕒 July 28

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $17 - $26 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 48%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Serve as the primary point of contact for patients throughout the intake process • Respond to calls and provide timely, professional support • Help patients understand next steps and gather required information • Connect patients with appropriate care teams • Handle inbound and outbound communication with patients, providers, hospitals, physician offices, and healthcare facilities • Support patient onboarding by gathering, reviewing, and accurately entering referral information • Receive and triage referral packets, medical orders, and supporting documentation • Coordinate home health services based on patient needs, geographic location, and insurance requirements • Verify treatment timelines, first-dose administration, and home infusion scheduling needs • Upload and maintain patient records and documentation in the medical record system • Partner with Intake Coordinators and nurses to move referrals efficiently through intake • Communicate referral updates and pending items to team members • Transfer insurance information accurately to Insurance Verification teams • Maintain patient confidentiality and deliver exceptional service • Support departmental operations with administrative tasks, phone support, and document distribution

🎯 Requirements

• High school diploma or GED • Minimum 1 year of experience in a healthcare, medical office, pharmacy, home health, or related healthcare support environment • Knowledge of medical terminology • Strong verbal and written communication skills • Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail • Proficiency with Microsoft Office applications, including Outlook, Word, and Excel • Strong organizational skills and commitment to providing excellent customer service • Ability to maintain confidentiality and handle sensitive patient information appropriately • Preferred: experience supporting referral management, patient intake, home infusion, specialty pharmacy, or care coordination workflows • Preferred: experience working with electronic medical records or healthcare management systems • If working from home, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement when applicable, subject to internet requirements