Learning Facilitator

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Design, maintain, and continuously improve coach onboarding curricula, learning outlines, LMS pathways, learner resources, practice scenarios, job aids, and post-training reinforcement programs • Facilitate live virtual and asynchronous virtual training sessions, daily learner touchpoints, Coach Power Hours, Coach Huddles, Masterclass sessions, and other ongoing development forums • Coordinate training logistics, including learner communications, LMS assignments, training calendars, touchpoints, preceptor alignment, Epic trainer coordination, and post-go-live support • Create or coordinate self-paced modules, videos, learning checks, job aids, and interactive learning sessions • Maintain training intake, tracking, and capacity data to support prioritization, resource planning, and visibility into training demand • Translate quality rubrics, coaching standards, documentation expectations, and performance measures into practical learning experiences • Maintain version control of learning resources as workflows, systems, policies, and client requirements change • Partner with Epic trainers, health coaches, operations leaders, clinical leaders, and analytics partners to determine appropriate training scope by role and learning needs • Support change management by developing manager and learner communications, expectation-setting materials, and transition plans for new workflows or system changes • Provide focused constructive feedback and work with learners of different experience levels, learning styles, and cultural backgrounds • Identify training gaps, workflow ambiguity, documentation risks, and process inefficiencies; recommend improvements and escalate needs as appropriate

🎯 Requirements

• Minimum Bachelor’s Degree required; Master’s degree preferred • At least 3 years of learning experience in a teaching, training, or curriculum role strongly preferred • At least 3 years of successful experience in Care Solutions Coaching or clinical roles preferred • Excellent presentation skills and ability to present confidently, creatively, and interactively required • Classroom and/or virtual facilitation experience preferred • Strong time-management and organizational skills required • Three or more years of Health Coaching experience and/or health coaching certification, NBHWC certification, clinical coaching experience, or equivalent coaching-practice expertise preferred • Strong knowledge and understanding of operational processes for coaching • Experience developing or maintaining LMS-based training modules, digital learning content, job aids, learner guides, or interactive training materials • Strong knowledge of Epic, Care Solutions systems, and tools • Working knowledge of Microsoft Office, Wrike, LMS, SharePoint, Webex, and Teams • Excellent written and oral communication skills • Strong understanding of health coaching workflows, motivational interviewing, coaching documentation, and adult-learning principles • Ability to translate complex clinical, technical, compliance, and operational workflows into clear, practical training • Strong change-management communication skills • Ability to work across clinical operations, business enablement, analytics, quality, compliance, Epic training, and client-facing teams • Ability to influence others and enable organizational change • Ability to establish professional, trusting, and constructive relationships quickly • Full-time availability of at least 40 hours per week, plus other hours as necessary • For home working, cable broadband or fiber optic internet service with minimum speeds of 10Mbps download/5Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Cable broadband or fiber optic internet service with minimum speeds of 10Mbps download/5Mbps upload for home working