
10,000+ employees
đĽ Healthcare
đĄď¸ Insurance
Healthcare ⢠Insurance
The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.
đĽ 51 minutes ago
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10,000+ employees
đĽ Healthcare
đĄď¸ Insurance
Healthcare ⢠Insurance
The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.
⢠Serve as business owner and Agile Product Owner / Advisor for multiple integrated partner solutions, including external enrollment platforms, digital broker partners, distribution channels, and related operational integrations ⢠Act as primary liaison between external partners and internal business, technology, operations, compliance, product, and scrum teams ⢠Translate business objectives, partner requirements, regulatory considerations, and operational needs into features, user stories, acceptance criteria, and delivery priorities ⢠Own and manage the backlog for partner-impacting initiatives ⢠Lead partner implementation readiness, requirements validation, testing coordination, launch planning, go-to-market readiness, and operational handoff ⢠Coordinate cross-functional delivery, dependencies, risks, and execution across internal and external stakeholders ⢠Support integration strategy, issue resolution, escalations, and ongoing partner performance management ⢠Monitor post-launch operational performance, triage issues, coordinate root-cause analysis, and guide defects through resolution ⢠Partner with technology and operations teams to resolve incidents, communicate impacts, and prevent recurrence ⢠Lead user acceptance testing, release validation, and business sign-off ⢠Evaluate workflows, system performance, customer experience, broker usability, and operational impacts for continuous improvement ⢠Support training, documentation, playbooks, and enablement materials ⢠Contribute to governance standards, intake routines, prioritization practices, and best practices for external partner integrations
⢠5+ years of experience in Agile product ownership, technical account management, partner integrations, systems analysis, product delivery, implementation management, or related business technology roles ⢠Experience supporting external partner integrations, enrollment platforms, distribution partners, vendor-supported systems, APIs, data exchanges, or digital sales/service platforms ⢠Strong understanding of Agile delivery practices, including backlog management, user story creation, acceptance criteria, refinement, sprint planning, release validation, and UAT coordination ⢠Ability to translate business, operational, regulatory, and partner requirements into actionable technology deliverables ⢠Experience managing escalations, production issues, partner-impacting defects, or operational support workflows from intake through resolution ⢠Ability to coordinate delivery across business, technology, operations, compliance, product, vendor, and external partner stakeholders in a matrixed environment ⢠Strong communication skills with the ability to explain complex technical and operational topics clearly to business and technical audiences ⢠Experience using Jira or similar Agile backlog and workflow management tools ⢠Knowledge of health insurance operations, ACA marketplace processes, enrollment workflows, broker distribution, or regulated healthcare environments ⢠Preferred: Experience with Individual and Family Plans, ACA marketplace enrollment, direct enrollment, web-based entities, broker platforms, or health insurance distribution channels ⢠Preferred: Experience with external digital broker partners, consumer platforms, call center platforms, quoting and enrollment engines, CRM platforms, or partner integration playbooks ⢠Preferred: Experience supporting API integrations, XML/data mapping, rate or enrollment data workflows, payment-related integrations, or operational data handoffs ⢠Preferred: Experience managing go-to-market readiness, partner launches, release communications, training, and post-launch stabilization ⢠Preferred: Experience working in a scaled Agile environment with cross-functional product, engineering, architecture, QA, and operations teams ⢠Preferred: Familiarity with compliance, regulatory, audit, privacy, and documentation requirements in a healthcare or insurance environment
⢠Remote work arrangement, subject to cable broadband or fiber optic internet service with at least 10 Mbps download/5 Mbps upload ⢠Tobacco-free policy ⢠Reasonable accommodation support for the online application process
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