Reimbursements Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $64.1k - $106.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Manage day-to-day client relationships through understanding of reimbursement, products, services, and client objectives • Serve as primary point of contact for clients, consultants, and producers through proactive consultation, issue resolution, and service support • Lead execution of client requests, including changes, product enhancements, new group implementations, terminations, and escalated issues • Coordinate and lead implementation activities, aligning stakeholders on timelines, deliverables, and quality expectations • Facilitate client-focused meetings reviewing operational performance, service outcomes, and improvement opportunities • Analyze performance metrics and business results to improve client satisfaction, profitability, and retention • Collaborate with Medical Account Executives and cross-functional partners to address service needs and strengthen client relationships • Leverage technology, reporting tools, and operational resources to anticipate client needs and deliver proactive solutions • Promote service offerings and identify opportunities supporting account growth and long-term client value

🎯 Requirements

• Bachelor’s degree or equivalent professional experience • Experience in account management, client services, healthcare operations, or a related customer-facing environment • Strong organizational skills with exceptional attention to detail • Ability to manage multiple priorities and work independently in a fast-paced environment • Excellent written and verbal communication skills • Strong analytical and problem-solving capabilities • Ability to collaborate effectively across a matrixed organization and build productive relationships with diverse stakeholders • Strong client-facing skills with a focus on service excellence and relationship management • If working from home occasionally or permanently, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload • Preferred: Experience supporting healthcare, pharmacy, or benefit management clients • Preferred: Experience managing implementations, operational performance reviews, or client retention initiatives • Preferred: Advanced proficiency with Microsoft Office applications, including PowerPoint • Preferred: Experience using CRM, reporting, or account management technologies

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence