Sales and Distribution Support Advisor, Individual Dental

🔥 18 hours ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $92.9k - $154.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Provide support to management on Sales Operations matters for internal and external Direct to Consumer Sales, Member Retention, and Broker Support call center teams • Coordinate resources to help leadership drive sales performance, agent experience, and member experience • Partner with teams supporting DTC Sales, Member Retention, and Broker Support call center oversight • Implement automated sales performance reporting to drive transparency and accountability • Support agent onboarding for systems access, state licensing, and appointments • Develop, maintain, and distribute reporting on operational disciplines and agent behavior affecting agent efficiency • Document and create SOPs for Individual Dental Sales Operations • Liaise with Quality and Compliance to ensure a best-in-class consumer experience • Report trends in sales and retention KPIs and progress toward organizational goals • Interpret internal or external issues and recommend solutions and best practices • Partner with Individual Dental Operations teams to improve efficiency and enhance customer and agent experience

🎯 Requirements

• BA/BS in business, communications, health care, or proven related experience • 5+ years call center Sales Operations experience or related combination • Strong process improvement background and experience documenting SOPs • Solid knowledge of the health insurance industry, regulations, and rules • Solid understanding of call center technology, terminology, and environment • Experience identifying call center technology gaps, obtaining solutions, and effectively implementing them • Strength in gaining consensus across internal and external partners • Ability to work within a complex and rapidly changing regulatory environment • Excellent verbal, written, and Microsoft Outlook skills • Solid organizational and time management skills • Ability to multitask and handle numerous projects simultaneously • Willingness to travel 5% to 15% • If working from home, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload is required

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work from home option, subject to cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload • Tobacco-free policy and qualifying smoking cessation program option where legally applicable