Senior Customer Service Representative, Patient Scheduling

🔥 19 hours ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Independently assist internal and external clients by clarifying and researching information and resolving non-clinical problems • Work with Nurse Managers/Supervisors, field staff, and patients to schedule home infusion visits within a region of branches • Complete nurse assignments, reschedule visits based on patient availability, staff new patients with appropriate nurses, and monitor appointments for accuracy • Coordinate nursing referrals with pharmacy, reimbursement, and nursing departments while providing customer service • Communicate with staff, departments, and prescribers via fax, email, IM, and phone • Monitor personal email and nursing mailboxes for follow-up needs and prioritize requests • Manipulate multiple Excel documents to determine required tasks and urgency • Respond to inquiries from patients, field staff, and other departments regarding nursing and patient referrals and schedules • Investigate and research issues and provide resolutions • Take initiative in problem solving, multitask effectively, and apply critical thinking • Enter data correctly and timely in appropriate systems

🎯 Requirements

• High School education or GED required • 5+ years of relevant Customer Service experience • High proficiency and regular use of Excel and Outlook required • Pro-active work ethic with ability to be managed/trained virtually • Detail orientation • Excellent written and oral professional communication skills • Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions • Candidate must be located within 50 miles of the New Orleans, LA, branch location • Home internet connection through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Fully remote work arrangement • Cable broadband or fiber optic internet service with speeds of at least 10Mbps download/5Mbps upload for home working • Equal employment opportunity protections • Reasonable accommodation support for the online application process • Tobacco-free policy