Senior Sales & Distribution Support Advisor, Individual Dental

Job not on LinkedIn

🔥 0 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

🤑 Sales

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Provide counsel and advice to management on significant Sales Operations matters • Coordinate internal and external Direct to Consumer Sales, Member Retention, and Broker Support call centers for Individual Dental • Plan and coordinate resources to drive Sales Operations performance and accountability • Develop processes and procedures to improve call center performance • Participate in developing requirements for support systems and technology • Maintain reporting of sales and performance activities to support transparency, accountability, and process improvement • Work with the Sales Operations lead and team to achieve call center KPIs across partners • Support oversight of Direct to Consumer Sales, Member Retention, and Broker Support call centers • Implement automated performance reporting • Provide market intelligence on regional trends and consumer behavior to marketing and distribution teams • Develop agent resources and maintain work plans with internal and external call center partners • Provide thought leadership and technical expertise across multiple disciplines • Develop project plans using established project and program methodologies • Create and augment processes as needed • Ensure timely and quality development and distribution of project deliverables • Report on sales-related KPI trends and progress toward organizational goals • Interpret issues and recommend solutions and best practices • Partner with Project, Sales Effectiveness, and Workforce Management teams to improve efficiency and customer and agent experience • Assist in managing relationships with suppliers and sales agencies supporting call center teams

🎯 Requirements

• BA/BS in business, communications, health care, or proven related experience • 7+ years call center Sales Operations experience or related combination • 5+ years of successful management experience preferred • Solid knowledge of the health insurance industry, regulations, and rules • Solid understanding of call center technology, terminology, and environment • Experience identifying call center technology gaps, obtaining solutions, and effectively implementing them • Experience in campaign management process and execution • Knowledge of marketing processes and drivers of successful marketing campaigns • Ability to gain consensus across internal and external partners • Ability to work within a complex and rapidly changing regulatory environment • Excellent verbal, written, and Microsoft Outlook skills • Polished client and internal customer presentation skills • Solid organizational and time management skills • Ability to multitask and handle numerous projects simultaneously • Strong leadership skills to motivate, mentor, and inspire team members • Willingness to travel 5% to 15% • If working from home, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Remote work option • Internet service requirement/support for home working: cable broadband or fiber optic connection with at least 10Mbps download/5Mbps upload • Willingness to travel 5% to 15%