Senior Adjuster, Field Service Claims

🔥 12 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Hanover Insurance Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1852

🛡️ Insurance

🤝 B2B

👥 B2C

💰 $500M Post-IPO Debt - The Hanover Insurance Group on 2025-08

Insurance • B2B • B2C

The Hanover Insurance Group is an American property and casualty insurance company based in Worcester, Massachusetts. It provides both personal lines (home, auto, umbrella, renters, watercraft, collector cars, motorcycles, valuable items, and bundled policies) and commercial lines (business owner’s policies, general and professional liability, workers’ compensation, cyber, management liability, marine, property, surety, umbrella and industry-specific coverages). Hanover distributes through local agents and broker channels, offers claims services, risk solutions, education and prevention resources, and emphasizes corporate responsibility and customer support for individuals and businesses across a wide set of industries.

📋 Description

• Handle catastrophe property claims requiring field investigations and/or inspections • Establish rapport with insureds and maintain relationships with agents, underwriters, contractors, restoration vendors, and experts • Maintain knowledge of territory geography, property-claim regulations and law, public safety and regulatory agencies, insurance and legal climate, and public adjusters • Handle personal property claims involving outside field investigations and/or inspections • Handle business interruption features with BI specialists • Work within defined limits and authority on moderately complex assignments • Investigate, analyze, evaluate, and negotiate personal claims of minimal to moderate complexity and possibly low-complexity commercial claims • Manage all aspects of claims, including informal hearings, arbitrations, and small claims litigation • Maintain productivity, confidentiality, and customer service standards • Implement and coordinate management techniques to mitigate loss and expense payments • Exercise moderate settlement and reserving authority • Use a company claims office or home as a base of operations

🎯 Requirements

• Bachelor’s Degree or equivalent experience • Minimum of 3-5 years’ experience with an insurance carrier as a staff CAT or Property Adjuster • Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits • Strong organizational and time management skills • Ability to negotiate skillfully in difficult situations with internal and external groups • Strong written and verbal communication skills • Understanding of applicable statutes, regulations and case law • Critical thinking and timely problem-solving ability • Ability to adapt to changing situations, requirements or priorities • Teamwork and collaboration skills • Ability to operate with latitude for un-reviewed action or decision • Ability to use a personal computer and standard office equipment • Ability to travel 75% of the time and travel on little to no notice • Ability to sit and/or stand for extended periods • Ability to operate a motor vehicle 4-5 hours per day and repeatedly enter and exit the vehicle • Ability to load and unload equipment and supplies weighing up to 30 pounds • Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings

🏖️ Benefits

• Exempt position • Remote work option • May work from a company claims office or home • Home-based internet connection may be provided/maintained as needed