Workers Compensation Claims Adjuster

🔥 1 hour ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

📋 Claims Specialist

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The Hanover Insurance Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1852

🛡️ Insurance

🤝 B2B

👥 B2C

🔥 Funding within the last year

💰 $500M Post-IPO Debt - The Hanover Insurance Group on 2025-08

Insurance • B2B • B2C

The Hanover Insurance Group is an American property and casualty insurance company based in Worcester, Massachusetts. It provides both personal lines (home, auto, umbrella, renters, watercraft, collector cars, motorcycles, valuable items, and bundled policies) and commercial lines (business owner’s policies, general and professional liability, workers’ compensation, cyber, management liability, marine, property, surety, umbrella and industry-specific coverages). Hanover distributes through local agents and broker channels, offers claims services, risk solutions, education and prevention resources, and emphasizes corporate responsibility and customer support for individuals and businesses across a wide set of industries.

📋 Description

• Manage a caseload of moderately complex casualty claims from intake through resolution. • Conduct thorough investigations, assess liability, and evaluate damages using established procedures. • Collaborate with underwriting, legal, and internal/external stakeholders as needed to ensure comprehensive claim evaluation. • Identify and refer potentially suspicious claims to the Special Investigations Unit. • Apply comparative negligence laws and state-specific regulations to claim assessments. • Set reserves, authorize payments, and demonstrate financial acumen within scope of authority. • Utilize technology and data tools to enhance claims processing efficiency and accuracy. • Communicate directly with claimants, legal representatives, and third parties to negotiate fair resolutions. • Maintain detailed and compliant documentation of claim activities and communications. • Participate in team collaboration, problem-solving discussions, and cross-functional coordination. • Support subrogation efforts and risk transfer opportunities to benefit insureds and business partners. • Handle sensitive communications professionally and translate complex information for diverse audiences. • Mentor entry-level claim handlers and share best practices learned through training and experience. • Attend ongoing training and education to maintain licensing and stay current on industry standards. • Independently manage indemnity, medical, and basic arbitration or mediation components of claims with supervisory support. • Must possess or obtain and maintain appropriate state adjuster licenses.

🎯 Requirements

• Associate degree required; bachelor's degree preferred or combination of education and experience. • Typically has 1-4 years of relevant claims handling experience. • Conduct independent analysis of contractual indemnification. • Independently execute indemnity, medical, litigation/resolution management. • Proficient with basic computer navigation; ability to use basic software systems/applications (Suite of MS Office Products) and use of internet. • Learn and handle negotiations independently within authority, understand common tactics for moderately complex claim resolution. • Knowledge of various types of insurance products and processes. • Conduct thorough investigations; identify key issues and gather evidence. • Provide effective empathetic customer service; handle routine inquiries and issues. • Ability to use a personal computer and other standard office equipment. • Able to use all Microsoft office products. • Ability to sit and/or stand for extended periods. • Required to work on-site as needed. • Ability to travel as necessary. • Ability to work in a fast paced, changing or stressful environment. • Ability to perform work in a noisy/loud work environment. • May be required to have and maintain sufficient home-based internet connection.